Service Operations Lead — Hybrid, Tech & People Leader

Cully; Leixlip; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Company pension contributions

Income protection insurance

Death in service benefit

Annual leave tied to service length

Vehicle allowance

Employee assistance programme

Learning and development opportunities

Cycle to Work scheme

On-site parking

Company laptop and phone

Flexible working arrangements

Job summary

CULLY, an Irish process control, automation and instrumentation specialist, seeks a Service Operations Manager to lead the service team in Leixlip and drive day-to-day operations and continuous improvement across delivery, performance and customer satisfaction.

This permanent role in Leixlip includes a six-month probation and requires work authorization in Ireland. You will work closely with customers, suppliers and internal teams to uphold service quality and performance.

Qualifications

• Strong technical background within a service or engineering environment.
• Proven experience managing and developing technical teams.
• Experience overseeing daily operations and managing service performance against KPIs.
• Demonstrated ability to drive continuous improvement and operational efficiency.
• Commercial awareness and a results-driven approach.

Responsibilities

• Provide technical oversight, support complex escalations and maintain high standards of technical delivery.
• Lead, coach and develop the service team and manage performance.
• Oversee daily service activities, workloads, resource allocation, scheduling and priorities.
• Monitor and report on KPIs including response times, resolution rates, productivity, service quality and customer satisfaction.
• Identify operational inefficiencies, analyse recurring issues and implement improvements.
• Ensure service levels, customer commitments and targets are consistently achieved.
• Take ownership of escalated technical and operational issues and drive timely resolutions.
• Maintain compliance with company procedures, health and safety requirements and regulations.
• Collaborate with internal teams, customers and suppliers to resolve issues and improve service performance.
• Provide regular performance updates and outline risk and corrective action plans.

Skills

Technical leadership

People management

Operations management

Continuous improvement

Commercial awareness

Job description

CULLY, an Irish process control, automation and instrumentation specialist, seeks a Service Operations Manager to lead the service team in Leixlip and drive day-to-day operations and continuous improvement across delivery, performance and customer satisfaction.

This permanent role in Leixlip includes a six-month probation and requires work authorization in Ireland. You will work closely with customers, suppliers and internal teams to uphold service quality and performance.