Service Operations Manager

Cully; Leixlip; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Company pension contributions

Income protection insurance

Death in service benefit

Annual leave tied to service length

Vehicle allowance

Employee assistance programme

Learning and development opportunities

Cycle to Work scheme

On-site parking

Company laptop and phone

Flexible working arrangements

Job summary

CULLY, an Irish process control, automation and instrumentation specialist, seeks a Service Operations Manager to lead the service team in Leixlip and drive day-to-day operations and continuous improvement across delivery, performance and customer satisfaction.

This permanent role in Leixlip includes a six-month probation and requires work authorization in Ireland. You will work closely with customers, suppliers and internal teams to uphold service quality and performance.

Qualifications

• Strong technical background within a service or engineering environment.
• Proven experience managing and developing technical teams.
• Experience overseeing daily operations and managing service performance against KPIs.
• Demonstrated ability to drive continuous improvement and operational efficiency.
• Commercial awareness and a results-driven approach.

Responsibilities

• Provide technical oversight, support complex escalations and maintain high standards of technical delivery.
• Lead, coach and develop the service team and manage performance.
• Oversee daily service activities, workloads, resource allocation, scheduling and priorities.
• Monitor and report on KPIs including response times, resolution rates, productivity, service quality and customer satisfaction.
• Identify operational inefficiencies, analyse recurring issues and implement improvements.
• Ensure service levels, customer commitments and targets are consistently achieved.
• Take ownership of escalated technical and operational issues and drive timely resolutions.
• Maintain compliance with company procedures, health and safety requirements and regulations.
• Collaborate with internal teams, customers and suppliers to resolve issues and improve service performance.
• Provide regular performance updates and outline risk and corrective action plans.

Skills

Technical leadership

People management

Operations management

Continuous improvement

Commercial awareness

Job description

At CULLY, our people bring engineering solutions to life. We're an Irish process control, automation and instrumentation company delivering projects from precision measurement equipment to large-scale automation systems. Our work helps water, wastewater and industrial clients monitor, manage and improve their operations.

The Role

We are seeking a technically strong Service Operations Manager to lead the service team, oversee day-to-day operations and drive continuous improvement across service delivery, team performance and customer satisfaction.

This is a permanent position based in our Leixlip office. A six-month probationary period applies. Applicants must have permission to work in Ireland. CULLY is unable to provide employment permit sponsorship for this position.

What You'll Do

• Technical Leadership: Provide technical oversight, support complex escalations and maintain high standards of technical delivery.
• People Management: Lead, coach and develop the team, manage performance and build a culture of accountability and continuous development.
• Day-to-Day Operational Oversight: Manage daily service activities, workloads, resource allocation, scheduling and priorities to ensure efficient service delivery.
• KPI Management: Monitor and report on key performance indicators, including response times, resolution rates, productivity, service quality and customer satisfaction.
• Continuous Improvement: Identify operational inefficiencies, analyse recurring issues and implement improvements to processes, performance and service delivery.
• Service Performance: Ensure service levels, customer commitments and operational targets are consistently achieved.
• Problem Resolution: Take ownership of escalated technical and operational issues, ensuring timely resolution and effective corrective actions.
• Quality and Compliance: Maintain technical standards and ensure compliance with company procedures, health and safety requirements and relevant regulations.
• Stakeholder Management: Work closely with internal teams, customers and suppliers to resolve issues and improve overall service performance.
• Reporting and Accountability: Provide regular performance updates, highlight risks and implement action plans to address underperformance.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by business demands.

What You'll Bring

• Strong technical background within a service or engineering environment.
• Proven experience managing and developing technical teams.
• Experience overseeing daily operations and managing service performance against KPIs.
• Demonstrated ability to drive continuous improvement and operational efficiency.
• Commercial awareness and a results-driven approach.

What We Offer

You'll join a growing Irish business where you can contribute ideas, develop your skills and play a visible part in building our team.

Alongside a competitive salary, our benefits include:

• Company pension contributions.
• Income Protection Insurance and Death in Service Benefit.
• Additional annual leave linked to length of service.
• Vehicle Allowance
• Employee Assistance Programme
• Learning and development opportunities.
• Cycle to Work scheme.
• On-site parking.
• Company laptop and phone.
• Flexible working arrangements.