Hybrid Customer Services Manager | Lead & Elevate Service

Culligan Ireland; Claregalway; Hybrid; EUR 45,000 - 61,000; Full time

Benefits offered by this job

Hybrid Working Model

23 Day's Annual Leave

Company Pension Scheme

Shopping discounts with Perks at Work

24hrs access to EAP

Volunteering Day

Employee support network and mental健康

Job summary

Culligan Ireland in Claregalway, Co. Galway, is seeking a Customer Services Manager to lead our customer service team and ensure service excellence for residential clients. You will drive day-to-day operations, monitor KPIs, and collaborate with Sales, Operations and Finance to optimize the customer journey.

The role emphasizes coaching, process improvement, and a customer-first approach, with hybrid working and ongoing development opportunities.

Qualifications

• Proven experience in a customer service leadership role in a residential-focused business.
• Strong leadership to manage a small team effectively.
• Excellent communication skills, both verbal and written.
• Customer-focused mindset with a passion for service excellence.
• Ability to manage multiple tasks, meet deadlines in a fast-paced environment.
• Analytical skills to improve team performance and satisfaction.
• Sales acumen to identify cross-selling opportunities.

Responsibilities

• Lead, motivate and develop a team of customer service professionals.
• Ensure enquiries, complaints and escalations are resolved promptly.
• Oversee day-to-day operations of the customer service function.
• Monitor KPIs and feedback to identify trends and improvements.
• Collaborate with Sales, Operations and Finance for a seamless experience.
• Drive continuous improvement and maintain compliance with policies.

Skills

Leadership

Customer service leadership

Communication

Problem solving

Data analysis

Sales acumen

Time management

Multitasking

Strategic thinking

Job description

Culligan Ireland in Claregalway, Co. Galway, is seeking a Customer Services Manager to lead our customer service team and ensure service excellence for residential clients. You will drive day-to-day operations, monitor KPIs, and collaborate with Sales, Operations and Finance to optimize the customer journey.

The role emphasizes coaching, process improvement, and a customer-first approach, with hybrid working and ongoing development opportunities.