Apprentice Service Advisor - Audi Limerick

Joe Duffy Group; Limerick; Híbrido; EUR 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employment Assistance Programme

Bike to Work Scheme

22 days Annual Leave

Life cover

PRSA

Industry-leading training

Descripción de la vacante

Joe Duffy Group, Ireland’s leading motor retailer, is recruiting an Apprentice/Trainee Service Advisor for our Audi Limerick dealership. The role focuses on delivering outstanding customer service for servicing, repairs and parts, while coordinating between workshop and customers.

Full-time position at Ballysimon Road, Limerick, offering career progression, training and a competitive benefits package within a modern dealership environment.

Formación

• Excellent personal presentation and always reflects the company's corporate image.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively.
• A ‘Can Do’ attitude, willingness to learn and follow instruction.
• Accuracy in detailing customer requirements and record on appropriate system.
• A full, clean Irish or EU driving licence.

Responsabilidades

• Be the focal and experienced point of contact for Audi customers requiring servicing, repair or parts.
• Manage information flow between workshop, dealership and customer to ensure excellent service.
• Handle service telephone and walk-in enquiries for the dealership.
• Qualify service/parts needs and diagnose running problems where appropriate.
• Explain work to customers and obtain authorisation.
• Maintain stock checks and ensure accurate records in systems.

Conocimientos

Communication skills

Presentable

Organisational skills

Technical explanation

MS Office

CDK/Kerridge

Herramientas

CDK/Kerridge

Descripción del empleo

€500 Finance Deposit Contribution Offer On All Used Cars!

Location

Salary We offer an excellent salary and benefits package

Hours

Hours Full-Time

Closing date 30 Oct 2026

Ballysimon Road, Limerick

Due to on-going growth within the group, we are now recruiting for an Apprentice/Trainee Service Advisor to join our modern Audi Limerick dealership.

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands.

This is a fantastic opportunity to develop your skills and offers genuine opportunities for career progression and advancement in the motor trade.

Duties include but are not limited to:

• To be the focal and experienced point of contact for Audi customers requiring servicing, repair or parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service and/or parts needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Audi parts range.
• Maintain relevant systems ensuring accuracy at all times.
• Receiving and identifying stock and checking goods from suppliers.
• Providing customers and the Service team with the relevant parts as required.
• Ensuring that items can be correctly located in stores.
• Ensuring accurate identification of customer needs by means of parts catalogues and computerised stock lists.
• Implementing discount structures as applicable.

Candidate Requirements:

• Excellent personal presentation and always reflects the company's corporate image.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively.
• A ‘Can Do’ attitude, willingness to learn and follow instruction.
• Accuracy in detailing customer requirements and record on appropriate system.
• A full, clean Irish or EU driving licence.

Likely to be/have:

• Good oral and written communication skills
• Impeccably well-presented to work in a corporate environment.
• Excellent organisational skills
• An ability to absorb and understand technical data and explain it to our customers as required
• Computer literate with experience of using Microsoft Office
• Any experience of using CDK/Kerridge would be desirable

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

• Employment Assistance Programme.
• Industry-leading training and progression plans.
• Bike to Work Scheme.
• 22 days of Annual Leave.
• Life cover.
• Active Social Club.
• PRSA.