Service Manager

Dairymaster; Tralee; On-site; EUR 45,000 - 60,000; Full time

Job summary

A leading agricultural technology company in Tralee is seeking a Service Manager to coordinate service and installation teams. The role involves managing service calls, ensuring customer satisfaction, and maintaining service contracts. Candidates should possess excellent communication skills, a strong proficiency in Excel, and the ability to work well under pressure. An attractive salary is offered for the right individual. Interested applicants should submit their CV and cover letter via email before the closing date.

Qualifications

• Very good knowledge of Excel is essential.
• Experience with internal CRM and SAP systems is a plus.
• Strong communication and interpersonal skills are required.
• Must be organized and able to perform under pressure.
• Proactivity and the ability to multi-task and prioritize are necessary.
• Proactive with ability to multi-task and prioritise.
• Interest in agriculture/dairy industry is advantageous.

Responsibilities

• Coordinate daily/weekly work schedules for service teams.
• Assign daily service calls to service technicians.
• Log customer calls and direct to appropriate personnel.
• Build relationships with customers and dealers.
• Initiate and forward sales inquiries.
• Maintain service contracts with customers.
• Ensure customer satisfaction through timely responses.
• Oversee maintenance of company vehicles and compliance.
• Book travel for installation jobs as necessary.
• Be flexible with working hours and locations.
• Be flexible with hours and locations; available for overtime when required.

Skills

Computer literacy

Proficient in Excel

Excellent communication skills

Interpersonal skills

Organizational skills

Ability to work under pressure

Team player

Multi-tasking and prioritization

Interest in agriculture

Tools

Internal CRM systems

SAP systems

Job description

Dairymaster are currently recruiting for: Service Manager

Job Type: Full Time
Location: Dairymaster Global Headquarters, Causeway, Tralee, Co. Kerry, Ireland.

Role

• Coordinate daily/weekly work schedules for the service and installation teams.
• Assign daily service calls for breakdown/repair/service for the service teams.
• Receive and log customer calls and re-direct to the service technician or dealer.
• Work pro-actively at building relationships with dealers/customers to generate extra business.
• Where appropriate initiate sales enquiries and forward to sales team.
• Work to introduce and maintain service contracts with customers to grow and generate additional business within the service function.
• Dealing with customers on site in the shop at Dairymaster headquarters.
• Ensure complete customer satisfaction with a prompt response & solution to their queries/issues.
• Overseeing maintenance and upkeep of company vehicles, maintain service logs, NCT compliance & review daily vehicle lists & take corrective action if required.
• Booking hotels and travel as necessary for installation jobs (domestic & foreign).
• Flexibility with working hours & working locations and available for overtime when/if required.

Requirements:

• Be computer literate & have a very good knowledge of Excel.
• Experience of Internal CRM & SAP systems an advantage (training provided if required).
• Excellent communication & interpersonal skills.
• Be well organised and capable of working well under pressure when required.
• Be confident, work well on own initiative as well as being a very good team player.
• Be proactive and have the ability to multi-task and prioritise.
• Have an interest in agriculture and/or in the dairy industry is an advantage.

Viewing of a portfolio either online or soft copy is desirable.
An attractive salary is on offer for the right candidate.

We aim to fill these positions immediately, interested applicants should email their C.V along with a cover letter describing why they are suited to this position to [e-mail] Applicants should make sure to put position name in the subject line of the email.

Closing date for applications: Friday 27th February at 5pm.