Assistant Service Manager – Dublin

Henley Forklift Group Ltd; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Henley Forklift Group Ltd is seeking an Assistant Service Manager to join our Dublin depot. You will support the day-to-day operations of a busy service department and liaise with service engineers to coordinate work and quotations.

The role requires strong communication, administrative skills and knowledge of plant equipment or motor trade, with a focus on delivering high service standards in a fast-paced environment.

Qualifications

• 3+ years of relevant experience preferred.
• Excellent communication at all levels.
• Knowledge of construction plant equipment or motor trade advantageous.
• Strong IT skills, including proficiency in Microsoft Office.
• Highly organised with strong administrative capabilities.
• Ability to meet deadlines and prioritise tasks.
• Customer-focused with a commitment to delivering high service standards.
• Self-motivated with the ability to work on own initiative.

Responsibilities

• Process paperwork and liaise with service engineers daily.
• Pre-plan and coordinate work for a team of engineers.
• Compile and liaise with customers regarding quotations for repairs.
• Handle customer queries promptly and communicate with other departments.
• Produce weekly/monthly reports and manage key account expectations.

Skills

Management experience

Communication skills

Plant equipment knowledge

Microsoft Office

Strong administration

Deadline-oriented

Customer-focused

Self-motivation

Job description

We are currently seeking an Assistant Service Manager to join our team at our Dublin depot. This is an exciting opportunity to support the day-to-day operations of a busy and fast-paced service department.

The ideal candidate should have a management background preferably in construction plant equipment or motor trade, display excellent communication, administrative and organisational skills and be commercially orientated.

Duties and Responsibilities:

• Processing of paperwork
• Liaise with service engineers on a daily basis
• Pre plan and co-ordinate work for a team of engineers
• Compile and liaise with customers regarding quotations for repairs
• Deal with customer queries in a timely manner
• Communicate with other departments in the business where relevant
• Weekly / Monthly reporting
• Promptly resolve account queries where necessary
• Update and communicate effectively with Service Manager/Director
• Manage expectations for significant customer base

Key Experience and Skills:

• Minimum of 3 years’ relevant experience (preferred)
• Excellent communication skills, with the ability to engage effectively at all levels
• Knowledge of construction plant equipment or the motor trade is a distinct advantage
• Strong IT skills, including proficiency in Microsoft Office
• Highly organised with strong administrative capabilities
• Ability to work to deadlines and effectively prioritise tasks
• Customer-focused with a commitment to delivering high service standards
• Self-motivated with the ability to work on own initiative

Full-time Role: Monday to Friday 8.30-5.30.