Service Manager

BMS Performance Ireland; Cork; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Annual Bonus

Company Vehicle

Private Pension Contribution

Death in Service Benefit

Laptop

20 Days Annual Leave

Flexible Working Hours

Career Progression Opportunities

Job summary

BMS Performance Ireland in Cork is seeking a Service Manager to build and lead a dedicated service division within an engineering business. The role focuses on growing preventative maintenance revenue, developing service contracts, and expanding the engineering team.

You'll manage technicians and apprentices, work with sales to identify opportunities, implement KPI-driven processes, and ensure excellent customer service across pharma and industrial sectors.

Qualifications

• Experience leading maintenance or service teams in industrial settings.
• Strong leadership and people-management capabilities.
• Background in pharmaceutical, manufacturing or process environments.

Responsibilities

• Manage and develop the service department and team.
• Grow PPM, service contracts and recurring revenue.
• Develop service agreements and customer SLAs.
• Collaborate with sales to identify commercially viable opportunities.
• Drive KPIs, procedures and best practice in service operations.
• Oversee resource planning, scheduling and budgets.

Skills

Leadership & people management

Maintenance management

Service management

Industrial environments

Commercial awareness

Stakeholder management

Planning & organisation

Job description

Service Manager

Location: Cork

Salary: €65,000 – €75,000 + Bonus + Vehicle + Pension

The Company

Our client is a leading supplier of flow technology and process equipment solutions, supporting customers across the pharmaceutical, life sciences, industrial manufacturing and process sectors throughout Ireland.

With a strong reputation for technical expertise and customer service, the business is now investing heavily in the growth of its service offering. As a result, they are looking to appoint a Service Manager to take ownership of this strategically important division.

The Role

This is a newly created management position focused on developing and growing the company's service business.

The successful candidate will be responsible for building a structured service operation, developing recurring maintenance revenue streams and leading the ongoing expansion of the engineering team.

Managing an existing team of service technicians and apprentices, you will work closely with senior management and the sales team to identify opportunities, improve service delivery and implement best-in-class maintenance programmes.

Key responsibilities include:

• Managing and developing the service department
• Leading a team of service engineers, technicians and apprentices
• Growing planned preventative maintenance (PPM) and service contract offerings
• Developing service agreements and customer SLAs
• Identifying opportunities to generate recurring service revenue
• Working closely with the sales team to develop commercially viable opportunities
• Implementing service procedures, KPIs and operational best practice
• Managing resource planning and service scheduling
• Supporting key customer relationships across pharmaceutical and industrial sectors
• Driving continuous improvement across service operations
• Managing departmental budgets and performance
• Supporting the recruitment and development of future service personnel

The Person

We are looking to speak with candidates who have experience within service management, maintenance management, utilities management, process engineering or industrial maintenance environments.

The ideal candidate will have:

• Previous experience managing maintenance or service teams
• Strong leadership and people management skills
• Experience within pharmaceutical, manufacturing, process engineering or industrial environments
• Knowledge of pumps, valves, rotating equipment or process equipment would be advantageous
• Experience developing maintenance strategies, service agreements or PPM programmes
• Strong commercial awareness and business acumen
• Excellent customer-facing and stakeholder management skills
• Experience driving operational improvements and managing change
• Strong organisational and planning capabilities

The Package

• Base Salary: €65,000 – €75,000 DOE
• Annual Bonus
• Company Vehicle
• Private Pension Contribution
• Death in Service Benefit
• Laptop
• 20 Days Annual Leave
• Flexible Working Hours
• Career Progression Opportunities

Location

Based in Cork, with the role primarily workshop and office-based and occasional customer site visits as required.

Working Hours: 37.5-hour week with core hours of 10:00am – 3:00pm and flexibility outside these hours.

Why Apply?

This is a rare opportunity to build and shape a service division from the ground up within an established engineering business. Rather than inheriting a mature structure, you'll have genuine influence over the future direction of the department, helping to develop service contracts, expand recurring revenue streams and grow the engineering team significantly over the coming years. It is ideally suited to an ambitious Maintenance Manager, Utilities Manager or Service Manager looking for a broader leadership and commercial challenge.

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