Service Manager

BMS Performance Ireland; Dublin; On-site; EUR 70,000 - 85,000; Full time

Benefits offered by this job

Annual Bonus

Car Allowance

Pension Scheme

Healthcare

Mobile Phone

Laptop

25 Days Annual Leave

Career Progression Opportunities

Job summary

BMS Performance Ireland is seeking a Service Manager in Dublin to lead and develop a busy field service operation across Ireland. The role requires strong leadership, customer relationship skills and a focus on service performance, profitability and safety.

The successful candidate will manage a team of field service engineers, drive KPI performance, and work closely with senior leadership on growth strategies within a global organisation.

Qualifications

• Proven experience leading field service teams or regional managers.
• Excellent communication with customers and internal stakeholders.
• Strong commercial and operational awareness in a service environment.

Responsibilities

• Lead and develop a team of field service engineers.
• Drive workshop and field service performance against KPIs.
• Manage customer relationships and service delivery standards.
• Monitor utilisation, productivity and profitability of the service department.
• Oversee budgets, forecasting and planning.
• Support recruitment, onboarding and development of engineering personnel.
• Ensure adherence to service processes and health & safety initiatives.
• Drive continuous improvement across service operations.
• Collaborate with senior leadership on growth strategies.

Skills

People leadership

Customer facing

Communication

Commercial awareness

Job description

Location: Dublin

Salary: €70,000 – €85,000 + Bonus + Car Allowance + Pension + Healthcare

• Join a global leader in heavy equipment and power solutions
• Lead and develop a large team of field service engineers
• High-profile management role with full operational responsibility
• Strong focus on customer service, performance and profitability
• Excellent progression opportunities within a global organisation

The Company

Our client is a market-leading supplier of construction equipment, power systems and aftermarket support services, supporting customers across construction, infrastructure, quarrying, power generation and industrial sectors.

Due to continued growth, they are seeking a Service Manager to lead and develop their service operation across Ireland.

THE ROLE

The successful Service Manager will be responsible for driving service performance, customer satisfaction, operational efficiency and team development across a busy field service operation.

This is a highly visible leadership position requiring strong people management, commercial awareness and customer relationship skills.

Key responsibilities include:

• Leading, managing and developing a team of field service engineers
• Driving workshop and field service performance against KPIs
• Managing customer relationships and service delivery standards
• Monitoring utilisation, productivity and profitability across the service department
• Managing budgets, forecasting and operational planning
• Supporting recruitment, onboarding and development of engineering personnel
• Ensuring adherence to service processes and procedures
• Supporting health & safety and compliance initiatives
• Driving continuous improvement across service operations
• Working closely with senior leadership on business growth strategies

THE PERSON

We are looking to speak with candidates who have experience within generators, power generation, automotive, construction equipment, materials handling, heavy engineering or industrial service environments.

The ideal candidate will have:

• Previous Service Manager, Operations Manager or Regional Manager experience
• Strong people leadership experience
• Experience managing field-based engineering teams
• Strong customer-facing and communication skills
• Commercial and operational awareness
• Knowledge of generators, diesel engines, automotive or engineering service environments
• Proven ability to drive performance through teams
• Strong organisational and planning capabilities

THE PACKAGE

• Base Salary: €70,000 – €85,000 DOE
• Annual Bonus
• Car Allowance
• Pension Scheme
• Healthcare
• 25 Days Annual Leave + Public Holidays
• Mobile Phone & Laptop
• Career Progression Opportunities
• Additional Corporate Benefits

LOCATION

Dublin

WHY APPLY?

This is a fantastic opportunity to join a global market leader and take ownership of a significant service operation. You'll have the opportunity to influence business performance, develop engineering teams and build a long-term management career within a world-renowned organisation.

INDENG123