Service Manager /Pumps/Cork

BMS Performance Ireland; Cork; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Annual Bonus

Company Vehicle

Private Pension Contribution

Death in Service Benefit

Laptop

20 Days Annual Leave

Flexible Working Hours

Career Progression Opportunities

Job summary

BMS Performance Ireland in Cork is seeking a Service Manager to build and grow the company’s service division. You will lead a team of engineers, technicians and apprentices, developing structured maintenance programmes and recurring revenue streams.

Reporting to senior management, you will work with sales to identify commercial opportunities, implement KPIs, and drive continuous improvement across service operations while managing budgets and recruitment.

Qualifications

• Experience leading service or maintenance teams.
• Strong leadership and people management skills.
• Experience in pharmaceutical, manufacturing, process industries is a plus.
• Ability to develop maintenance strategies and service agreements.
• Commercial awareness and customer-facing skills.

Responsibilities

• Lead and develop the service department.
• Manage a team of service engineers, technicians and apprentices.
• Grow preventive maintenance and service contracts.
• Develop service agreements and SLAs with customers.
• Identify opportunities for recurring service revenue.
• Collaborate with sales to create viable commercial opportunities.
• Implement service procedures, KPIs and best practices.
• Oversee resource planning and service scheduling.
• Support key customer relationships in pharma and industrial sectors.
• Drive continuous improvement across service operations.
• Manage departmental budgets and performance.
• Support recruitment and development of future service staff.

Skills

Leadership

People management

Commercial awareness

Stakeholder management

Organisational planning

Job description

Service Manager

Location: Cork

Salary: €65,000 – €75,000 + Bonus + Vehicle + Pension

• New leadership role with responsibility for building and growing a service division
• Manage service operations across pumps, valves, seals and process equipment
• Excellent opportunity for a Maintenance Manager or Service Manager from industry
• Strong mix of commercial, operational and people management responsibilities
• Long-term progression opportunity within a well-established engineering business

The Company

Our client is a leading supplier of flow technology and process equipment solutions, supporting customers across the pharmaceutical, life sciences, industrial manufacturing and process sectors throughout Ireland.

With a strong reputation for technical expertise and customer service, the business is now investing heavily in the growth of its service offering. As a result, they are looking to appoint a Service Manager to take ownership of this strategically important division.

THE ROLE

This is a newly created management position focused on developing and growing the company's service business.

The successful candidate will be responsible for building a structured service operation, developing recurring maintenance revenue streams and leading the ongoing expansion of the engineering team.

Managing an existing team of service technicians and apprentices, you will work closely with senior management and the sales team to identify opportunities, improve service delivery and implement best-in-class maintenance programmes.

Key responsibilities include:

• Managing and developing the service department
• Leading a team of service engineers, technicians and apprentices
• Growing planned preventative maintenance (PPM) and service contract offerings
• Developing service agreements and customer SLAs
• Identifying opportunities to generate recurring service revenue
• Working closely with the sales team to develop commercially viable opportunities
• Implementing service procedures, KPIs and operational best practice
• Managing resource planning and service scheduling
• Supporting key customer relationships across pharmaceutical and industrial sectors
• Driving continuous improvement across service operations
• Managing departmental budgets and performance
• Supporting the recruitment and development of future service personnel

THE PERSON

We are looking to speak with candidates who have experience within service management, maintenance management, utilities management, process engineering or industrial maintenance environments.

The ideal candidate will have:

• Previous experience managing maintenance or service teams
• Strong leadership and people management skills
• Experience within pharmaceutical, manufacturing, process engineering or industrial environments
• Knowledge of pumps, valves, rotating equipment or process equipment would be advantageous
• Experience developing maintenance strategies, service agreements or PPM programmes
• Strong commercial awareness and business acumen
• Excellent customer-facing and stakeholder management skills
• Experience driving operational improvements and managing change
• Strong organisational and planning capabilities

THE PACKAGE

• Base Salary: €65,000 – €75,000 DOE
• Annual Bonus
• Company Vehicle
• Private Pension Contribution
• Death in Service Benefit
• Laptop
• 20 Days Annual Leave
• Flexible Working Hours
• Career Progression Opportunities

LOCATION

Based in Cork, with the role primarily workshop and office-based and occasional customer site visits as required.

Working Hours

37.5-hour week with core hours of 10:00am – 3:00pm and flexibility outside these hours.