Service Desk Technician – End-User IT Support & Troubleshooting

Atos SE; Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Atos Group is seeking a Service Desk Agent to provide remote IT support to end users in Ireland, troubleshooting hardware and software issues, and handling requests for hardware and software. The role is a 12-month fixed-term, fully on-site at the Dundrum Dublin office.

Ideal candidates will have 6+ months IT contact center experience, Windows 10/11 knowledge, and relevant IT certifications. A strong customer focus and the ability to communicate clearly with stakeholders are essential.

Qualifications

• Fluent English communication with customers via phone, email, chat.
• Ability to grasp complex issues quickly and propose solutions.
• Willingness to adapt to changing information and conditions.
• Creative problem solving and proactive service delivery.
• Monitor progress and resolve exceptions, with timely updates.
• Motivation and focus on daily tasks and goals.
• Interest in opportunities within the business.

Responsibilities

• Provide remote IT assistance to end users.
• Troubleshoot and repair local hardware and software issues.
• Manage authorization and supply of hardware/software requests.
• Develop and maintain documentation for solutions and incidents.
• Identify and communicate major incidents to stakeholders.

Skills

Fluent English

Conceptual Thinking

Flexibility

Creativity

Follow-up & Monitoring

Motivation & Focus

Enthusiasm

IT Support Experience

Education

MD100

MS900

CompTIA A+

Tools

Windows 10/11

Job description

Atos Group is seeking a Service Desk Agent to provide remote IT support to end users in Ireland, troubleshooting hardware and software issues, and handling requests for hardware and software. The role is a 12-month fixed-term, fully on-site at the Dundrum Dublin office.

Ideal candidates will have 6+ months IT contact center experience, Windows 10/11 knowledge, and relevant IT certifications. A strong customer focus and the ability to communicate clearly with stakeholders are essential.