Onsite IT Support Technician - Field Services

HCLTech

Dublin

On-site

EUR 42,000 - 56,000

Full time

14 days+

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Job summary

HCLTech is seeking an IT Field Services & Onsite Support Technician in Ireland to deliver essential on-site technical support for clients. You will be the primary contact for hardware/software issues, ensuring smooth operations, high uptime, and customer satisfaction.

The role emphasizes strong technical skills and a customer-focused approach. Ideal candidates will have 3-5 years in deskside, remote desktop, or field IT support, with proven Windows/macOS troubleshooting, imaging, and network

Qualifications

Deskside, remote desktop or field IT support experience.
Proficient in troubleshooting Windows and macOS devices.
Skilled in imaging and deployment processes.
Proficiency in troubleshooting network connectivity issues.
Knowledge of TCP/IP, DNS, DHCP and routing protocols.
Technical certifications are a plus.
Experience in the telecom industry is advantageous.

Responsibilities

Travel to client sites to provide on-site IT support and installation.
Troubleshoot hardware and software issues and ensure system uptime.
Coordinate with network/UC teams and third-party vendors for installations and repairs.
Image and install software on Windows and macOS, including Macs and IMACs.
Provide VIP remote support and timely ticket updates within SLA.
Document troubleshooting steps and resolutions for future reference.