Service Coordinator: Client Relations & Field Ops

Mason Technology; Dublin; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Bonus structure

Company Pension

Social events

Parking

Travel support

Death in service

Income protection

Career development opportunities

Job summary

Mason Technology in Dublin is seeking a Service Coordinator to join the Service Admin Team. This fast-paced, high-level administrative role will manage day-to-day activity of a team of field service engineers and interface with internal and external clients.

You will schedule and log jobs, ensure engineer calls are completed, price and quote for business, and collaborate with other departments. The position is a fixed-term 12-month contract, full-time.

Qualifications

• Strong administration skills and proficiency in Microsoft Office.
• Experience of service coordination preferred.
• Detail-oriented in a busy, fast-paced services environment.
• Systems oriented and process driven.
• Commercially focused with strong data handling.
• Ability to assimilate new information quickly.

Responsibilities

• Schedule, plan & log jobs.
• Ensure completion of engineer calls.
• Management of all engineering jobs within the Service software system.
• Pricing and quoting for business.
• Management of key accounts, building relationships with clients and maximizing return.
• Work closely with other departments within the company.

Skills

Administration

Service coordination

Attention to detail

Systems thinking

Process driven

Commercial awareness

Learn quickly

Tools

Microsoft Office

Job description

Mason Technology in Dublin is seeking a Service Coordinator to join the Service Admin Team. This fast-paced, high-level administrative role will manage day-to-day activity of a team of field service engineers and interface with internal and external clients.

You will schedule and log jobs, ensure engineer calls are completed, price and quote for business, and collaborate with other departments. The position is a fixed-term 12-month contract, full-time.