Service Coordinator

Mason Technology; Dublin; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Bonus structure

Company Pension

Social events

Parking

Travel support

Death in service

Income protection

Career development opportunities

Job summary

Mason Technology in Dublin is seeking a Service Coordinator to join the Service Admin Team. This fast-paced, high-level administrative role will manage day-to-day activity of a team of field service engineers and interface with internal and external clients.

You will schedule and log jobs, ensure engineer calls are completed, price and quote for business, and collaborate with other departments. The position is a fixed-term 12-month contract, full-time.

Qualifications

• Strong administration skills and proficiency in Microsoft Office.
• Experience of service coordination preferred.
• Detail-oriented in a busy, fast-paced services environment.
• Systems oriented and process driven.
• Commercially focused with strong data handling.
• Ability to assimilate new information quickly.

Responsibilities

• Schedule, plan & log jobs.
• Ensure completion of engineer calls.
• Management of all engineering jobs within the Service software system.
• Pricing and quoting for business.
• Management of key accounts, building relationships with clients and maximizing return.
• Work closely with other departments within the company.

Skills

Administration

Service coordination

Attention to detail

Systems thinking

Process driven

Commercial awareness

Learn quickly

Tools

Microsoft Office

Job description

Mason Technology is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of analytical, laboratory and weighing instruments and offers a comprehensive after sales service. Mason Technology has grown to become one of Ireland’s leading suppliers of Laboratory and Industrial equipment with global partnerships with leading manufacturers.

Job Title: Service Coordinator

Location: Dublin

Department: Service Admin Team

Contract type: Fixed-Term Contract (12 Months) Full-Time Monday to Friday 8.45am to 5.00pm

The Role

The Service Coordinator role is a fast paced, high-level administrative position within our Service Department. The role will focus on day-to-day management of a team of field service engineers and is customer facing both internal and external clients. From time to time, the individual may be expected to work with other colleagues in other teams within the business.

Key Duties and Responsibilities

• Schedule, Plan & log jobs.
• Ensure completion of engineer calls.
• Management of all engineering jobs within the Service software system.
• Pricing and quoting for business.
• Management of key accounts, building relationships with clients and maximizing return.
• Work closely with other departments within the company.

Qualifications, Knowledge and Skills Required

• Strong administration skills, and proficiency in Microsoft Office.
• Ideally have experience of service coordination.
• Attention to detail with the ability to work in a busy fast-paced services environment handling multiple demands at one time.
• Systems orientated and process driven.
• Commercially focused.
• Ability to assimilate new information and data quickly and accurately.

What’s Important to Us

• The successful candidate must be willing to work as part of team and off one’s own initiative.
• Proactive and self-motivated.
• Excellent communication skills including strong email and telephone etiquette.
• Ownership and responsibility characteristics are essential.
• Collaborative style of working with focus on building strong relationships both internally and externally.
• Highly motivated, confident, resilient, and positive attitude.

What We Offer

• Bonus structure
• Company Pension
• Social club and social events
• Head Office parking
• Travel ticket/bike to work
• Death in service
• Income protection
• Opportunity to develop a career within a unique company, as part of an exceptional, bright and diverse team.