Service Agreement Team Lead: Drive Renewals & Billing

Mason Technology Ltd.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mason Technology Ltd. in Dublin seeks a Service Agreement Team Lead to direct the Service Agreement Coordination Team, oversee contract administration, and ensure timely invoicing. You will align service agreements with service delivery and support renewals.

The role combines leadership with a commercial focus, requiring a track record in KPI measurement and BI reporting (Power BI); strong MS Office skills and end-to-end delivery ownership are essential.

Qualifications

• 2+ years’ experience leading a team in a similar environment.
• Proven track record developing, measuring, and improving KPIs.
• Business Intelligence (BI) experience (e.g., Power BI).
• Experience with ERP-based contract, service or billing workflows.
• Strong administration skills in Microsoft Office.

Responsibilities

• Lead and coach the Service Agreement Coordinators to deliver high-quality contract administration and customer support.
• Set clear objectives and measures for the team and manage performance to align day-to-day delivery with company goals.
• Lead service agreement administration from contract set-up through renewal and billing, coordinating with Service Delivery, Business Development and Finance.
• Produce regular reports on team workload, contract coverage, renewals pipeline, and billing performance.
• Identify process and system improvements to increase efficiency and lead adoption.
• Apply commercial lens to service agreements, improving renewal rates and profitability while ensuring terms support deliverability.
• Lead ad hoc and special projects with defined scope, owners and timelines.

Skills

Team leadership

Contract administration

Power BI

Microsoft Excel

Microsoft Word

Microsoft Outlook

Attention to detail

Problem solving

Tools

Power BI

ERP system

Job description

Mason Technology Ltd. in Dublin seeks a Service Agreement Team Lead to direct the Service Agreement Coordination Team, oversee contract administration, and ensure timely invoicing. You will align service agreements with service delivery and support renewals.

The role combines leadership with a commercial focus, requiring a track record in KPI measurement and BI reporting (Power BI); strong MS Office skills and end-to-end delivery ownership are essential.