Service Delivery Lead

Jobtailor; South Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Jobtailor is seeking an Account Operations professional to support the Key Account Manager and ensure smooth client service across Europe. The role involves guiding customers, coordinating cross-functional teams, and proactively resolving issues for consistent delivery of services.

The ideal candidate will have a background in account management or client services, strong communication skills, and the ability to travel as needed to meet key clients across Europe/UK/Nordics.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience in account management desirable but not required.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to understand and align with customer business objectives.
• Demonstrated ability to manage complex tasks and support business growth.
• Strong problem-solving skills and the ability to manage escalations effectively.
• Candidates must have the legal right to work in Ireland; no Visa sponsorship will be provided.
• A full clean driving licence is required.
• Flexibility to travel within Europe/UK/Nordics to meet with key clients.

Responsibilities

• Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships
• Act as a key operational point of contact, providing expert guidance and support to customers
• Oversee day-to-day account operations to ensure seamless service and product delivery
• Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
• Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction
• Coordinate and track projects, ensuring timely delivery within scope and agreed objectives
• Provide operational insights and expertise to help customers maximize the value of services
• Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement

Skills

Negotiation

Contract management

Communication

Interpersonal skills

Problem solving

Escalation management

Driving licence

Travel flexibility

Education

Bachelor’s degree in business

Job description

Responsibilities

• Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships
• Act as a key operational point of contact, providing expert guidance and support to customers
• Oversee day-to-day account operations to ensure seamless service and product delivery
• Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
• Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction
• Coordinate and track projects, ensuring timely delivery within scope and agreed objectives
• Provide operational insights and expertise to help customers maximize the value of services
• Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement

Requirements

• Education: Bachelor’s degree in business or a related field preferred, but not essential.
• Experience: Experience in account management, client services, or a related field is desirable but not required.
• Strong negotiation and contract management skills
• Excellent communication and interpersonal skills.
• Ability to understand and align with customer business objectives.
• Demonstrated ability to manage complex tasks and support business growth.
• Strong problem‑solving skills and the ability to manage escalations effectively
• Candidates must have the legal right to work in Ireland; no Visa sponsorship will be provided.
• A full clean driving licence is required.
• Flexibility to travel within Europe/UK/Nordics to meet with key clients.