Remote Senior Service Delivery Lead

Version1; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Pension

Private healthcare

Life assurance

Flexible/remote working

Employee discount

Job summary

Version 1 seeks an experienced Service Delivery Manager in Dublin to lead service delivery for government-adjacent, regulated environments. You will coordinate service transition, governance forums and customer-facing activities, ensuring SLAs and KPIs are met while fostering continual service improvement.

The role requires strong ITIL v4 knowledge, cloud awareness (AWS/Azure) and a track record of driving service performance, risk mitigation, and financial stewardship.

Qualifications

• Service Delivery experience in managed services within regulated environments.
• Proven ability to present service performance and improvement plans to executives.
• Experience in budgeting, invoicing and revenue management.
• Ability to engage with technical delivery teams on cloud-hosted services.

Responsibilities

• Provide service transition and operational readiness for new services.
• Manage customer escalations and act as trusted advisor.
• Chair governance forums and drive continual improvement.
• Oversee supplier management and third-party delivery partners.

Skills

Service Delivery

Stakeholder Management

Financial Management

Cloud & Technical Awareness

Reporting & Analytics

Communication

Business Development

Continual Service Improvement

Major Incident Management

ITIL v4

Tools

AWS

Azure

Job description

Version 1 seeks an experienced Service Delivery Manager in Dublin to lead service delivery for government-adjacent, regulated environments. You will coordinate service transition, governance forums and customer-facing activities, ensuring SLAs and KPIs are met while fostering continual service improvement.

The role requires strong ITIL v4 knowledge, cloud awareness (AWS/Azure) and a track record of driving service performance, risk mitigation, and financial stewardship.