Service Advisor

Kearys Motor Group; Cork; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

31 Days Paid Leave

Company Pension

Healthcare Scheme

Employee Volunteer Day

2 Company Days

Bike to Work Scheme

Referral Bonus

Milestone Programme

Professional & Personal Development

Rewards & Recognition

Employee Wellbeing Programme

24/7 Employee Assistance Programme

Death in Service Benefit

Long Term Disability Scheme

Tax Saver scheme

Employee Recognition Programme

Sports and Social Club

Resumo da oferta

Kearys Motor Group in Cork is seeking a full-time Service Advisor to join our busy service department. You will greet customers, assess vehicle issues, and translate their needs into accurate work orders for technicians while managing parts orders and data entry.

A strong focus on customer care, accuracy, and teamwork is essential. Applicants with prior customer service experience and a technical understanding are preferred.

Qualificações

• Previous customer service experience is desirable.
• Technical understanding is advantageous.
• Full, clean driving licence required.

Responsabilidades

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Conhecimentos

Customer service excellence

Problem diagnosis

Communication skills

Active listening

Sales aptitude

Data entry and record keeping

Team collaboration

Full, clean driving licence

Descrição da oferta de emprego

Company Overview Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork, Galway and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

Company Overview Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork, Galway and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys. With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going. Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values - The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full-time Service Advisor to join our dynamic, growing team based in Kearys, Kinsale Road.

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

• Develop natural conversation to build rapport, trust and credibility with customers.
• Active listening to build understanding of customer needs and motivations.
• Present products and services enthusiastically and with conviction.
• Use customer records and data to personalise the customer's experience and build the relationship.
• Link features and benefits to the customer's needs for additional work identified and services offered.
• Explain complex technical information in a way that can be understood by the customer.
• Guide customer to the right choice for them.
• Previous customer service experience is desired.
• Ideally have a technical understanding/background.
• Full, clean driving license.

Benefits Why work with us?

• 31 Days Paid Leave (inclusive of public holidays)
• Company Pension
• Healthcare Scheme
• Employee Volunteer Day
• 2 Company Days
• Bike to Work Scheme
• Referral Bonus
• Milestone Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme
• 24/7 Employee Assistance Programme
• Death in Service Benefit
• Long Term Disability Scheme
• Tax Saver scheme
• Employee Recognition Programme
• Sports and Social Club