Service Advisor: Customer-First Auto Experience

Toyota Naas; Naas; Sur place; EUR 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Employee Rewards Scheme

Peer Recognition Awards

Employee Referral Scheme

Free On-Site Parking

Bike to Work Scheme

Ongoing Manufacturer Training

Supportive and Team-Focused Working En

Résumé du poste

Toyota Naas is seeking an experienced Service Advisor to join our busy Aftersales Department in Naas, Co. Kildare.

You will be the first point of contact for service customers and ensure an exceptional customer experience. This full-time, site-based role involves coordinating service appointments, creating repair orders, communicating with technicians, and building lasting customer relationships while adhering to Toyota standards.

Qualifications

• Minimum 2–3 years' experience in a Service Advisor, Aftersales or similar customer-facing automotive role.
• Experience in a franchised dealer environment would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.

Responsabilités

• Provide a professional and friendly welcome to all service customers, in person and over the phone.
• Accurately identify customer requirements and create detailed repair orders and job cards.
• Schedule vehicle service, maintenance, diagnostic and repair appointments to maximise workshop efficiency.
• Liaise with Workshop Controllers, Technicians and Parts Department to ensure efficient workflow and timely completion of repairs.
• Keep customers informed on progress, additional work, and estimated completion times.
• Obtain customer authorisation for additional work identified.
• Check and advise on recalls, service campaigns and maintenance requirements.
• Arrange courtesy vehicles and alternative transport as required.
• Prepare repair estimates and explain recommendations clearly.
• Ensure documentation and warranty paperwork align with Toyota standards.
• Complete vehicle handovers and provide future maintenance recommendations.
• Build long-term customer relationships to drive satisfaction and repeat business.

Connaissances

Communication

Organizational skills

Customer service

DMS experience

Outils

Dealer Management System (DMS)

Description du poste

Toyota Naas is seeking an experienced Service Advisor to join our busy Aftersales Department in Naas, Co. Kildare.

You will be the first point of contact for service customers and ensure an exceptional customer experience. This full-time, site-based role involves coordinating service appointments, creating repair orders, communicating with technicians, and building lasting customer relationships while adhering to Toyota standards.