Service Advisor

Toyota Naas; Naas; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Employee Rewards Scheme

Peer Recognition Awards

Employee Referral Scheme

Free On-Site Parking

Bike to Work Scheme

Ongoing Manufacturer Training

Supportive and Team-Focused Working En

Job summary

Toyota Naas is seeking an experienced Service Advisor to join our busy Aftersales Department in Naas, Co. Kildare.

You will be the first point of contact for service customers and ensure an exceptional customer experience. This full-time, site-based role involves coordinating service appointments, creating repair orders, communicating with technicians, and building lasting customer relationships while adhering to Toyota standards.

Qualifications

• Minimum 2–3 years' experience in a Service Advisor, Aftersales or similar customer-facing automotive role.
• Experience in a franchised dealer environment would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.

Responsibilities

• Provide a professional and friendly welcome to all service customers, in person and over the phone.
• Accurately identify customer requirements and create detailed repair orders and job cards.
• Schedule vehicle service, maintenance, diagnostic and repair appointments to maximise workshop efficiency.
• Liaise with Workshop Controllers, Technicians and Parts Department to ensure efficient workflow and timely completion of repairs.
• Keep customers informed on progress, additional work, and estimated completion times.
• Obtain customer authorisation for additional work identified.
• Check and advise on recalls, service campaigns and maintenance requirements.
• Arrange courtesy vehicles and alternative transport as required.
• Prepare repair estimates and explain recommendations clearly.
• Ensure documentation and warranty paperwork align with Toyota standards.
• Complete vehicle handovers and provide future maintenance recommendations.
• Build long-term customer relationships to drive satisfaction and repeat business.

Skills

Communication

Organizational skills

Customer service

DMS experience

Tools

Dealer Management System (DMS)

Job description

Location: On site / Naas, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Automotive | General
Salary: Negotiable salary

Toyota Naas is currently seeking an experienced and customer-focused Service Advisor to join our busy Aftersales Department. This is an exciting opportunity for an ambitious individual with a passion for customer service and the automotive industry to become part of one of Ireland's leading Toyota dealerships.

As the first point of contact for our service customers, you will play a key role in delivering an exceptional customer experience while ensuring the smooth and efficient operation of the service department.

If you enjoy working in a fast-paced environment, building strong customer relationships and being part of a high-performing team, we would love to hear from you.

This is a full-time, site-based position working a five-day week, with one Saturday per month (9:00am to 1:00pm) on a rotational basis.

At Toyota Naas, we operate by the Toyota principles of:

• Customer First
• Respect for People

Key Responsibilities:

• Provide a professional and friendly welcome to all service customers, both in person and over the phone.
• Accurately identify customer requirements and create detailed repair orders and job cards.
• Schedule vehicle service, maintenance, diagnostic and repair appointments to maximise workshop efficiency.
• Liaise daily with Workshop Controllers, Technicians and the Parts Department to ensure efficient workflow and timely completion of repairs.
• Keep customers fully informed throughout the repair process, providing updates on vehicle progress, additional work requirements and estimated completion times.
• Obtain customer authorisation for any additional repair or maintenance work identified during the workshop inspection process.
• Check and advise customers on outstanding recalls, service campaigns and maintenance requirements.
• Arrange courtesy vehicles and alternative transport solutions where required.
• Prepare repair estimates and explain recommendations clearly and professionally.
• Ensure all documentation, warranty paperwork and dealership systems are completed accurately and in line with Toyota standards.
• Complete vehicle handovers, explaining work completed and future maintenance recommendations.
• Build long-term customer relationships that drive customer satisfaction, retention and repeat business.
• Contribute to achieving departmental performance and customer satisfaction targets.

The ideal candidate:

• A minimum of 2-3 years' experience in a Service Advisor, Aftersales or similar customer-facing automotive role.
• Previous experience within a franchised dealer environment would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• A customer-first approach with a genuine passion for delivering outstanding service.
• The ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong computer literacy and experience using dealer management systems.
• Commercial awareness with the ability to identify and promote additional service opportunities.
• A proactive and positive attitude with a willingness to learn and develop.
• Knowledge of automotive warranty processes and manufacturer standards would be beneficial.
• A professional, enthusiastic and team-oriented approach.

In addition to a competitive salary package, we offer:

• Employee Rewards Scheme
• Peer Recognition Awards
• Employee Referral Scheme
• Free On-Site Parking
• Bike to Work Scheme
• Ongoing Manufacturer Training
• Supportive and Team-Focused Working Environment

At Toyota Naas, we are committed to investing in our people and creating opportunities for career growth and development. You will join a progressive dealership that values teamwork, customer satisfaction and continuous improvement while working with one of the world's most respected automotive brands.