Service Advisor: Customer Champion with Certification Path

Bolands Waterford; Waterford; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

BMW Certification

Career development

Team environment

Job summary

Bolands Waterford is seeking a friendly, organised Service Advisor to join our dedicated Service team in Waterford. You will be the main contact for customers, scheduling appointments and liaising with the workshop to ensure smooth, efficient service.

You will provide accurate estimates, obtain authorisations and promote maintenance plans, delivering an outstanding customer experience while supporting a growing dealership.

Qualifications

• Experience as a Service Advisor or similar in automotive.
• Strong communication and interpersonal skills.
• Comfortable with IT systems and booking software.
• Excellent organisation and attention to detail.

Responsibilities

• Act as main contact for service customers in person, phone and online.
• Schedule and manage service appointments ensuring efficient workshop loading.
• Provide accurate estimates, explain service work clearly and obtain authorisations.
• Liaise between customers and workshop, keeping both sides updated.
• Promote additional services and maintenance plans where appropriate.
• Handle customer concerns professionally and promptly.
• Ensure invoicing, warranty and service documentation are completed accurately.
• Deliver an outstanding customer experience at every step.

Skills

Communication

Interpersonal skills

IT systems

Booking software

Organisational skills

Team oriented

Job description

Bolands Waterford is seeking a friendly, organised Service Advisor to join our dedicated Service team in Waterford. You will be the main contact for customers, scheduling appointments and liaising with the workshop to ensure smooth, efficient service.

You will provide accurate estimates, obtain authorisations and promote maintenance plans, delivering an outstanding customer experience while supporting a growing dealership.