Service Advisor / Customer Service Representative (CSR)

MOTOR DISTRIBUTORS LTD; Leinster; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Modern office environment

Supportive team

Job summary

MOTOR DISTRIBUTORS LTD is seeking a Service Advisor / CSR in Westmeath, Ireland. You will welcome customers, log defects, manage job cards, and coordinate with technicians to track repairs and costs.

You will prepare estimates, obtain approvals, assist with invoicing, and coordinate CVRT testing and compliance. A proactive, organized approach and solid customer service background are essential.

Qualifications

• Experience as Service Advisor, Workshop Receptionist, or CSR in motor/commercial sectors.
• Familiarity with DMS software and MS Office suite.
• Excellent communication and negotiation skills.
• Understanding of service workflows and CVRT compliance.

Responsibilities

• Welcome and handle service/CVRT customers; record defects and repair needs.
• Open and update job cards in Assetminder; allocate labour and parts.
• Coordinate with workshop to track progress and provide updates to fleet managers.
• Prepare repair estimates; obtain approvals; assist with invoicing.
• Coordinate CVRT testing schedules and compliance paperwork.
• Join daily stand-up to review bookings, bay allocation, and priorities.

Skills

Service advisory experience

DMS software (Assetminder, Keyloop, CD

MS Office

Telephone manners

Negotiation & communication

Organizational skills

CVRT knowledge

Tools

Assetminder

Keyloop

CDK

Job description

Service Advisor / Customer Service Representative (CSR)

Reference: 026/2026

Category: Service

Location: Westmeath, Ireland

Employment Type: Full Time

Key Responsibilities

• Customer Point of Contact: Welcome Service and CVRT customers, handle inbound booking calls/emails, and accurately record vehicle defects and repair requirements.
• Job Card Management: Open, manage, and accurately update job cards on the Dealer Management System (Assetminder), ensuring labor hours and parts are correctly allocated.
• Progress Tracking & Updates: Liaise directly with the Workshop Foreman/Technicians to track job progress and provide proactive, transparent repair and cost updates to fleet managers.
• Invoicing & Estimates: Prepare clear repair estimates, obtain customer approvals before additional work is carried out, and assist with job card closing and invoicing.
• CVRT Support: Coordinate vehicle testing schedules, paperwork, and compliance documentation.
• Lean Management: Take part in daily morning operational stand-up meetings to review the day's booking schedule, bay allocation, and customer priorities.

Skills & Experience Required

• Experience: Previous experience in a Service Advisor, Workshop Receptionist, or Service CSR role within the motor, commercial vehicle, or machinery sector is preferred (strong retail/customer service experience with technical aptitude will also be considered).
• Systems Knowledge: Experience with workshop DMS software (e.g., Assetminder, Keyloop, CDK) and MS Office suite.
• Skills: Exceptional telephone manner, strong negotiation/communication skills, and the ability to stay composed and organized under pressure.
• Aptitude: Solid understanding of vehicle servicing workflows, maintenance schedules, and CVRT compliance.

What We Offer

• Competitive compensation package.
• Modern, dynamic office and service reception environment.
• Opportunity to work with an experienced, supportive team in a growing commercial vehicle dealership.