Technical Service Advisor

MOTOR DISTRIBUTORS LTD; Dublin; On-site; EUR 35,000 - 48,000; Full time

Job summary

MOTOR DISTRIBUTORS LTD is seeking a capable team member to support processing tasks, translate customer requests to service providers, and minimize vehicle downtime. You will clearly communicate updates to drivers and resolve quality issues under Line Manager guidance.

Ideal candidates have motor dealer experience, strong numeracy and literacy, and proficiency in Microsoft Office. You will be a pragmatic, professional team player focused on delivering results and maintaining policy adherence.

Qualifications

• Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, After Sales Manager, or similar
• Excellent numeracy and literacy skills
• Experience in a corporate office environment and dealing with customers advantageous
• Computer literate with proficiency in Microsoft Office (Word, Excel)
• Pragmatic decision-maker with good technical knowledge
• Strong customer satisfaction drive, comfortable negotiating and liaising with garages and internally to resolve issues
• Effective telephone communication skills with both suppliers and customers
• High achievement and drive with a proven ability to deliver results
• Professional, knowledgeable, and enthusiastic
• Team player, actively participating in shared objectives with commitment to achieving team goals

Responsibilities

• Work as part of a team to process all tasks efficiently
• Communicate and translate customer requests to service providers
• Ensure vehicle downtime is kept to an absolute minimum
• Accurately communicate updates to drivers as required
• Resolve quality issues as directed by Line Manager
• Ensure all communications adhere to company policy and agreed guidelines
• Undertake any reasonable role-related duties as required by Line Manager
• Achieve team goals and individual targets as outlined by Line Manager

Skills

Experience in motor dealer environment

Customer service orientation

Communication skills (telephone)

Microsoft Office proficiency

Teamwork

Problem solving

Numeracy

Delivery of results

Professionalism and enthusiasm

Tools

Microsoft Word

Microsoft Excel

Job description

Work as part of a team to process all tasks efficiently

Communicate and translate customer requests to service providers

Ensure vehicle downtime is kept to an absolute minimum

Accurately communicate updates to drivers as required

Resolve quality issues as directed by Line Manager

Ensure all communications adhere to company policy and agreed guidelines

Undertake any reasonable role-related duties as required by Line Manager

Achieve team goals and individual targets as outlined by Line Manager

Knowledge, Skills & Experience

Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, After Sales Manager, or similar

Excellent numeracy and literacy skills

Experience in a corporate office environment and dealing with customers advantageous

Computer literate with proficiency in Microsoft Office (Word, Excel)

Pragmatic decision-maker with good technical knowledge

Strong customer satisfaction drive, comfortable negotiating and liaising with garages and internally to resolve issues

Effective telephone communication skills with both suppliers and customers

High achievement and drive with a proven ability to deliver results

Professional, knowledgeable, and enthusiastic

Team player, actively participating in shared objectives with commitment to achieving team goals