Senior Workplace Experience Leader

TikTok; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Workplace Services Lead to shape exceptional experiences across our Dublin offices. You will lead vendor teams, manage budgets, and partner with cross-functional groups to optimise space and services.

As part of the Workplace Services team, you will drive process improvements, analyse data for insights, and oversee projects from planning to execution. This role requires strong communication, leadership, and an ability to travel as needed.

Qualifications

• Bachelor's degree required.
• Holistic workplace, office management, community, events and facilities experience.
• Excellent communication, interpersonal and presentation skills.
• Strong leadership, development, business-partner and stakeholder-management skills.
• Project/programme management and strong problem-solving skills; excellent judgment and decision-making in complex situations.
• Ability to work from the office five days a week and travel internationally as required.

Responsibilities

• Lead and develop vendor teams supporting workplace services across one or more locations.
• Oversee vendor performance, KPI, contracts, SLAs and reviews to optimise services (e.g., cleaning, contractors).
• Budget & inventory management: develop, manage, analyse and optimise investments and expenses; ensure offices have supplies and displays.
• Foster a welcoming, user-centric workplace by partnering with cross-functional teams to enhance space utilisation and culture.
• Data analysis and insights: research and present data-driven improvements through reports and visuals.
• Project management: lead full-cycle projects with governance, tracking, and timely execution.
• Continuous improvement: identify opportunities and implement workplace solutions to boost productivity and growth.

Skills

Leadership

Vendor management

Budget management

Stakeholder management

Project management

Data analysis

Communication

Education

Bachelor's degree

Job description

TikTok is seeking a Workplace Services Lead to shape exceptional experiences across our Dublin offices. You will lead vendor teams, manage budgets, and partner with cross-functional groups to optimise space and services.

As part of the Workplace Services team, you will drive process improvements, analyse data for insights, and oversee projects from planning to execution. This role requires strong communication, leadership, and an ability to travel as needed.