Senior Workplace Manager

TikTok; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Workplace Services Lead to shape exceptional experiences across our Dublin offices. You will lead vendor teams, manage budgets, and partner with cross-functional groups to optimise space and services.

As part of the Workplace Services team, you will drive process improvements, analyse data for insights, and oversee projects from planning to execution. This role requires strong communication, leadership, and an ability to travel as needed.

Qualifications

• Bachelor's degree required.
• Holistic workplace, office management, community, events and facilities experience.
• Excellent communication, interpersonal and presentation skills.
• Strong leadership, development, business-partner and stakeholder-management skills.
• Project/programme management and strong problem-solving skills; excellent judgment and decision-making in complex situations.
• Ability to work from the office five days a week and travel internationally as required.

Responsibilities

• Lead and develop vendor teams supporting workplace services across one or more locations.
• Oversee vendor performance, KPI, contracts, SLAs and reviews to optimise services (e.g., cleaning, contractors).
• Budget & inventory management: develop, manage, analyse and optimise investments and expenses; ensure offices have supplies and displays.
• Foster a welcoming, user-centric workplace by partnering with cross-functional teams to enhance space utilisation and culture.
• Data analysis and insights: research and present data-driven improvements through reports and visuals.
• Project management: lead full-cycle projects with governance, tracking, and timely execution.
• Continuous improvement: identify opportunities and implement workplace solutions to boost productivity and growth.

Skills

Leadership

Vendor management

Budget management

Stakeholder management

Project management

Data analysis

Communication

Education

Bachelor's degree

Job description

Responsibilities

The Workplace Services team takes the lead in developing an exceptional workplace experience across our regional offices. They drive workplace strategy, optimise performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximise space utilisation and efficiency for all workplace users. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment.

Responsibilities

• Leadership: Lead and develop vendor teams that support workplace services for one or more locations, including maintenance reporting, ticketing systems, operational improvements, on-call communications, group forums and office services.
• Vendor Management: Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements and performance reviews to optimise workplace services (e.g., cleaning, service contractors).
• Budget & Inventory Management: Develop, manage, analyse and optimise investments/savings through cost control and expense tracking; ensure regional offices have required supplies, inventory and stock, including company-level displays and signage.
• Company Culture, Partnership & Space Optimisation: Apply an employee- and business-first mentality to create a welcoming, user-centric environment; partner with cross-functional teams (Catering Services, Real-Estate & Facilities, EHS, Physical Security, IT) to enhance space utilisation, productivity and the overall workplace experience; and support events, community activities, well-being and merchandise initiatives that uplift the workplace experience.
• Data Analysis & Insights: Research and analyse data to propose insights and improvements through reports, simplified visual representations and other quantitative and qualitative means to drive data-driven results and proposals.
• Project Management: Lead and support full-cycle small and large-scale projects (e.g., office moves, internal programmes, regional events) with project governance, tracking, reporting, management and execution to deadlines.
• Continuous Improvement & Growth Mindset: Is innovative and solution-focused; identifies business opportunities and continuously improves, develops and implements workplace solutions and programmes that enhance employee productivity and company growth.

Qualifications

Minimum Qualifications

• Bachelors (BA) degree.
• Holistic workplace, office management, community, events and facilities experience.
• Excellent communication, interpersonal and presentation skills.
• Strong leadership, development, business-partner and stakeholder-management skills.
• Project/programme management and strong problem-solving skills; excellent judgment, decision-making and influencing skills, particularly in complex situations.
• Ability to work from the office five days a week and travel internationally as required by the business.

Preferred Qualifications

• Integrated Facilities Management (IFM) contractor/vendor experience, plus finance/budget/P&L management experience.
• Strong ownership, data and insight skills; integrates and applies strategic and operational thinking in daily practices and projects.
• Experience or potential to act at a regional level to influence and drive decisions and programmes.
• IFMA, BOMA, CoreNet, PMP, or other industry-equivalent certifications preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.