Senior Technical Support Specialist - Commercial Vehicles

Harris Group; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

25 days leave + 1 company day

Death in service

5% matched pension

Job summary

Harris Group in Ireland is seeking an experienced Technical Support Specialist for our Aftersales team. You will support authorised dealers across Ireland, tackling complex diagnostic issues and contributing to vehicle repair guidance.

The role targets professionals with a strong commercial vehicle background, preferably buses, coaches and HGVs, and offers on-site support, dealer training, and ongoing technical collaboration with manufacturers.

Qualifications

• Master Technician qualification or equivalent recognised advanced automotive technical qualification.
• Minimum 5 years' experience in a technical role within the commercial vehicle industry.
• Strong background in commercial vehicle diagnostics and fault-finding.
• Experience working with electrical, mechanical and electronic vehicle systems.
• Ability to diagnose complex technical problems and identify root causes.
• Strong understanding of vehicle repair procedures and workshop operations.
• Excellent communication skills, with the ability to explain complex technical issues clearly.
• Good IT skills, including diagnostic software and technical information systems.
• Full clean driving licence.
• Ability to work independently and manage multiple technical cases.
• Previous experience working with buses, coaches or heavy goods vehicles (HGVs).
• Experience with diesel engine management, transmission systems, electrical systems and vehicle diagnostics.
• Knowledge of electric and hybrid vehicle technologies.
• Experience using manufacturer diagnostic platforms and technical support portals.
• Experience investigating repeat component failures and product quality concerns.
• Previous manufacturer or distributor-level technical support experience.

Responsibilities

• Provide technical support and guidance to the authorised dealer network across Ireland.
• Assist dealers with complex vehicle faults, diagnostics and challenging repair cases.
• Investigate recurring technical issues and identify root causes, working closely with dealers and manufacturer technical departments.
• Liaise directly with vehicle manufacturers and factory technical teams to resolve outstanding technical cases.
• Review and manage technical support cases, ensuring timely and effective resolution.
• Provide clear technical repair instructions and guidance to dealer workshop technicians.
• Support dealers with diagnostic equipment, manufacturer software and technical systems.
• Review technical bulletins, service campaigns and manufacturer repair instructions, ensuring information is communicated effectively to the dealer network.
• Identify and report product quality concerns, recurring failures and potential safety-related issues.
• Assist with new vehicle launches, technical product familiarisation and dealer technical training.
• Carry out dealer visits where required to investigate technical concerns and provide on-site support.
• Maintain accurate records of technical cases, investigations and resolutions.
• Work closely with Warranty, Aftersales and manufacturer teams to improve dealer performance and customer satisfaction.

Skills

Communication skills

Diagnosing complex problems

IT literacy

Driving licence

Independent working

Team player

Education

Master Technician qualification or equivalent recognised advanced automotive technical qualification.

Tools

Diagnostic software

Technical information systems

Manufacturer diagnostic platforms

Job description

Harris Group in Ireland is seeking an experienced Technical Support Specialist for our Aftersales team. You will support authorised dealers across Ireland, tackling complex diagnostic issues and contributing to vehicle repair guidance.

The role targets professionals with a strong commercial vehicle background, preferably buses, coaches and HGVs, and offers on-site support, dealer training, and ongoing technical collaboration with manufacturers.