Product Support Engineer

Greenhouse Software, Inc.; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Volkswagen Group Ireland is seeking an experienced automotive diagnostic professional to join our Group Aftersales Technical Team. The role spans Volkswagen, Audi, Škoda, SEAT, CUPRA and Volkswagen Commercial Vehicles, providing technical support, fault diagnosis and retailer assistance while remaining at the forefront of vehicle technology.

Ideal candidates hold a National Craft Certificate or equivalent, a minimum of five years in diagnostic roles, and High Voltage EV expertise.

Qualifications

• Qualified Motor Technician with National Craft Certificate or equivalent.
• Minimum 5 years in advanced diagnostic or technical support in automotive.
• Experience with VW Group diagnostic tools and systems.
• Ability to explain technical concepts to non-technical audiences.

Responsibilities

• Provide technical support and diagnostic guidance across VW Group brands.
• Perform field visits to support complex cases and diagnostics.
• Mentor technicians in advanced diagnostics and high-voltage systems.
• Represent VGIE at factory technical meetings and share updates with retailers.
• Collaborate with Training, Warranty and Brand teams on improvements.

Skills

Fault finding

Diagnostic capability

Technical communication

Independence

Education

National Craft Certificate or equivalent

Tools

ODIS

DISS

Elsa

VW Group diagnostics

Job description

There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy “NEW AUTO – Mobility for Generations to Come”, the Volkswagen Group is a significant driver of this transformation. Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.

Why Join Us?

We are seeking an experienced automotive diagnostic professional to join our Technical Services team. This role is ideally suited to a Master Technician or Diagnostic Technician looking to progress beyond the workshop while remaining closely connected to vehicle technology, fault finding and retailer support.

Role Overview

We are seeking an experienced automotive diagnostic professional to join our Group Aftersales Technical Team.

This role is ideally suited to a Master Technician, High Voltage Expert or Diagnostic Technician who is looking to take the next step in their career beyond the workshop while remaining at the forefront of vehicle technology and fault diagnosis.

Working across Volkswagen, Audi, Škoda, SEAT, CUPRA and Volkswagen Commercial Vehicles, the successful candidate will provide technical support to our national retailer network, assisting with complex vehicle concerns, supporting diagnostic investigations and helping to develop technical capability across the network.

This is a unique opportunity to join a high-performing team at the centre of Volkswagen Group Ireland's aftersales operation and work directly with retailers, factory technical teams and emerging vehicle technologies.

Key Responsibilities

Provide technical support and diagnostic guidance for complex vehicle concerns across all Volkswagen Group brands.

Support retailers in identifying root causes and implementing effective repairs using approved Volkswagen Group diagnostic systems including ODIS, DISS and Elsa.

Carry out retailer visits to support complex technical cases and field investigations where required.

Work closely with retailer technicians and workshop management to develop diagnostic capability and technical standards.

Support and mentor technicians in areas such as advanced diagnostics, electrical systems, high-voltage technology and repair quality.

Represent Volkswagen Group Ireland at factory technical meetings and communicate key technical information to the Irish retailer network.

Contribute to Service Dialogue meetings, quality reviews and technical forums.

Collaborate with Technical Services, Training, Warranty and Brand teams to identify trends and support continuous improvement initiatives.

Assist with product quality investigations and field actions as required.

Candidate Profile

Qualified Motor Technician (National Craft Certificate or equivalent).

Minimum 5 years' experience in an advanced diagnostic or technical support role within the automotive industry.

Strong fault-finding and diagnostic capability across electrical, electronic and mechanical vehicle systems.

Experience using manufacturer diagnostic equipment and technical information systems.

Ability to communicate technical information clearly to both technical and non-technical audiences.

Strong problem-solving skills and the ability to work independently.

Full clean EU driving licence.

Willingness to travel throughout Ireland as part of a field-based role.

High Voltage Expert (EV) qualification.

Experience using Volkswagen Group systems including ODIS, DISS and Elsa.

Previous experience in technical support, field force, technical training or retailer support roles.

Experience working with electric vehicle and high-voltage systems.