Senior LCV Diagnostics & Dealer Support (Ireland)

Harris Group; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive basic salary

25 days annual leave plus 1 companyday

5% matched pension contribution

Death in Service benefit

Job summary

Harris Group in Ireland is seeking an experienced Technical Support Specialist to join our Aftersales team. You will provide technical support to our authorised dealer network, addressing complex vehicle diagnostic issues and repair procedures across our LCV range.

The role offers growth opportunities and involves working with modern commercial vehicle technologies across a nationwide network. A Master Technician-level qualification and at least 5 years in a technical role are preferred.

Qualifications

• Master Technician qualification or equivalent recognised advanced automotive technical qualification.
• Minimum 5 years' experience in a technical role within the automotive or commercial vehicle industry.
• Strong background in LCV diagnostics, particularly vans and pick-up vehicles.
• Excellent diagnostic and fault-finding capabilities across mechanical, electrical and electronic vehicle systems.

Responsibilities

• Provide technical support and guidance to the authorised dealer network across Ireland.
• Assist dealers with complex vehicle faults, advanced diagnostics and challenging repair cases.
• Investigate recurring technical issues and identify root causes, working closely with dealers and manufacturer technical departments.
• Liaise directly with vehicle manufacturers and factory technical teams to resolve outstanding technical cases.
• Review and manage technical support cases, ensuring timely and effective resolution.
• Provide clear technical repair instructions and guidance to dealer workshop technicians.
• Support dealers with diagnostic equipment, manufacturer software and technical information systems.
• Review technical bulletins, service campaigns and manufacturer repair instructions, ensuring information is communicated effectively to the dealer network.

Skills

LCV diagnostics

Fault finding

Diagnostics software

Customer communication

Independent working

Education

Master Technician qualification

Tools

Manufacturer diagnostic platforms

Technical information systems

Job description

Harris Group in Ireland is seeking an experienced Technical Support Specialist to join our Aftersales team. You will provide technical support to our authorised dealer network, addressing complex vehicle diagnostic issues and repair procedures across our LCV range.

The role offers growth opportunities and involves working with modern commercial vehicle technologies across a nationwide network. A Master Technician-level qualification and at least 5 years in a technical role are preferred.