Senior TAM Manager: Customer Success & Strategy

Jobless; Dublin; Hybrid; EUR 140,000 - 190,000; Full time

Job summary

Rippling is seeking a Customer Success leader to guide a team of Technical Account Managers (TAMs) serving our most strategic broker-partner accounts. You will own the account strategy, drive customer retention, and mentor TAMs to deliver exceptional support while aligning with product and support teams.

You will partner across functions to incorporate customer voice into the roadmap and to optimize CX across lifecycle events.

Qualifications

• 5+ years of SaaS experience in customer-facing role
• 2+ years of management experience; passion for growing a team
• Expertise in account management and customer success best practices
• Ruthless prioritisation and time management
• Strong attention to detail and problem solving

Responsibilities

• Lead a team of TAMs to ensure health and satisfaction of strategic accounts
• Build playbooks for effective customer strategy and develop senior-level relationships
• Serve as escalation point and ensure team is trained on product capabilities
• Own TAM account assignments and participate in recruiting
• Drive adoption of key features and best practices; meet weekly on updates
• Collaborate with Product and Support to advocate for customers and optimize lifecycle events

Skills

SaaS customer success

Leadership

Account management

Prioritisation

Stakeholder management

Job description

Rippling is seeking a Customer Success leader to guide a team of Technical Account Managers (TAMs) serving our most strategic broker-partner accounts. You will own the account strategy, drive customer retention, and mentor TAMs to deliver exceptional support while aligning with product and support teams.

You will partner across functions to incorporate customer voice into the roadmap and to optimize CX across lifecycle events.