Senior TAM Manager – Europe Strategy & Growth

Rippling, Inc.; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Rippling is seeking a Manager of Technical Account Management (TAM) to lead a high-performing team serving our European strategic accounts. You will translate customer needs into scalable strategies, coach TAMs, and partner with Product to reflect customer voice in the roadmap.

You will operate in a fast-paced SaaS environment, guiding account strategy from on-boarding to renewal while ensuring outstanding customer experiences and retention.

Qualifications

• 5+ years SaaS experience in a customer-facing role.
• 2+ years of management experience focusing on team growth and performance.
• Expertise in account management and customer success best practices.
• Strong prioritisation and time management skills.
• Energy and can-do attitude to support customers and team.

Responsibilities

• Lead and develop a team of TAMs to maintain strategic account health in Europe.
• Create playbooks for effective customer strategy with TAMs.
• Develop senior-level relationships with customers.
• Escalation point for team accounts and product collaboration.
• Drive adoption of key features and best practices.
• Partner cross-functionally to support customers during major lifecycle events.

Skills

SaaS customer-facing

People management

Account management

Customer success

Prioritisation

Time management

Attention to detail

Adaptability

HR/Payroll/Insurance brokerage (bonus)

Job description

Rippling is seeking a Manager of Technical Account Management (TAM) to lead a high-performing team serving our European strategic accounts. You will translate customer needs into scalable strategies, coach TAMs, and partner with Product to reflect customer voice in the roadmap.

You will operate in a fast-paced SaaS environment, guiding account strategy from on-boarding to renewal while ensuring outstanding customer experiences and retention.