Senior TAM: AI-Powered Customer Success (EMEA)

clickup; Ireland; On-site; EUR 90,000 - 120,000; Full time

Job summary

ClickUp is hiring a Senior Technical Account Manager - Customer Success (EMEA) to serve as a strategic partner and trusted advisor. You will blend relationship management with deep platform knowledge to drive adoption, measurable outcomes, and long‑term growth across our customer base.

In this role you will lead onboarding, map complex workflows, enable AI agents, and coordinate cross‑functional efforts to maximize value and renewal potential for ClickUp’s AI‑driven workspace platform.

Qualifications

• Experience partnering with customers to drive product adoption.
• Ability to translate business needs into technical solutions.
• Familiarity with AI and automation frameworks.

Responsibilities

• Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
• Monitor adoption, engagement and health metrics; promote best practices and governance.
• Map workflows and map current‑state vs. future‑state processes; design scalable templates.
• Drive AI enablement and deployment of AI Agents tied to customer use cases.
• Develop expansion plans, support renewals and AI upsells with cross‑functional teams.
• Collaborate with Product, Engineering and Support to translate customer needs into solutions.

Skills

AI & platform knowledge

Solution architecture

Tools

ClickUp

AI Agents

Job description

ClickUp is hiring a Senior Technical Account Manager - Customer Success (EMEA) to serve as a strategic partner and trusted advisor. You will blend relationship management with deep platform knowledge to drive adoption, measurable outcomes, and long‑term growth across our customer base.

In this role you will lead onboarding, map complex workflows, enable AI agents, and coordinate cross‑functional efforts to maximize value and renewal potential for ClickUp’s AI‑driven workspace platform.