Senior Technical Account Manager - Customer Success (EMEA)

clickup; Ireland; On-site; EUR 90,000 - 120,000; Full time

Job summary

ClickUp is hiring a Senior Technical Account Manager - Customer Success (EMEA) to serve as a strategic partner and trusted advisor. You will blend relationship management with deep platform knowledge to drive adoption, measurable outcomes, and long‑term growth across our customer base.

In this role you will lead onboarding, map complex workflows, enable AI agents, and coordinate cross‑functional efforts to maximize value and renewal potential for ClickUp’s AI‑driven workspace platform.

Qualifications

• Experience partnering with customers to drive product adoption.
• Ability to translate business needs into technical solutions.
• Familiarity with AI and automation frameworks.

Responsibilities

• Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
• Monitor adoption, engagement and health metrics; promote best practices and governance.
• Map workflows and map current‑state vs. future‑state processes; design scalable templates.
• Drive AI enablement and deployment of AI Agents tied to customer use cases.
• Develop expansion plans, support renewals and AI upsells with cross‑functional teams.
• Collaborate with Product, Engineering and Support to translate customer needs into solutions.

Skills

AI & platform knowledge

Solution architecture

Tools

ClickUp

AI Agents

Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible.

We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp's platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes.

Core Responsibilities

Senior TAMs at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.

New Customer Onboarding

Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.

Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.

Guide customers through foundational setup, integration, and enablement, while promoting best‑practices and system governance and change management.

Account Health Management

Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.

Build and execute adoption plans and account reviews to maintain or improve health.

Identify risks early and build recovery plans in partnership with the account team.

Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.

Workflow Mapping (IER Framework)

Conduct Intake to Execution to Reporting (IER) cycles for key workflows.

Lead discovery sessions to map current‑state vs. future‑state processes.

Recommend optimizations and create workflow templates to scale across teams.

AI Enablement & Agent Deployment

Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.

Partner with customers to define and deliver new AI automations that align with business KPIs.

Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.

Track and report AI usage and credit consumption against plan.

Customer Success & Expansion

Serve as the technical partner to assigned accounts, connecting adoption to business value.

Generate qualified leads through data‑driven insights and AI usage analysis.

Drive cross‑functional alignment to position renewals, expansions, and AI upsells.

Cross‑Functional Collaboration

Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.

Partner with account teams to maintain alignment between delivery and success.

Core Skills & Competencies

Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.

AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans.