Senior Salesforce Engagement Lead – Dublin

dentsu; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Merkle in Dublin seeks a Salesforce Engagement Manager to lead medium to large-scale Salesforce implementations and manage end-to-end enterprise projects. You will foster client relationships and ensure successful implementation, with ownership of project documentation, testing, and delivery excellence.

The role emphasizes guiding technical design, monitoring development tasks, and maintaining high-quality outcomes while exceeding client expectations in a collaborative, hybrid work environment.

Responsibilities

• Project Plan Preparation & Ownership: Take full ownership of project planning and execution.
• Accountability for Project Delivery: Oversee end-to-end delivery, on time and within budget.
• Task Allocation: Assign tasks with clear roles and timelines.
• Risk & Issue Management: Identify risks and address issues proactively.
• Project Team Leadership: Lead teams across departments for smooth delivery.
• Documentation Creation: Produce essential docs like Project Plans and Status Reports.
• Development Task Monitoring: Support implementation of technical tasks.
• Solution Design Guidance: Advise on technical design to meet client needs.
• Technical Quality Assurance: Ensure design quality and best practices.
• Management Reporting: Regularly update management on status and risks.
• Change Management: Manage scope changes effectively.
• Project Handover: Ensure smooth handover to customer or support teams.
• Team Management: Mentor junior engagement managers.
• Internal Process Improvement: Drive Salesforce implementation best practices.

Job description

Merkle in Dublin seeks a Salesforce Engagement Manager to lead medium to large-scale Salesforce implementations and manage end-to-end enterprise projects. You will foster client relationships and ensure successful implementation, with ownership of project documentation, testing, and delivery excellence.

The role emphasizes guiding technical design, monitoring development tasks, and maintaining high-quality outcomes while exceeding client expectations in a collaborative, hybrid work environment.