Salesforce Engagement Manager

Dentsu Aegis Network Ltd.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Merkle in Dublin seeks a Salesforce Engagement Manager to lead medium to large-scale Salesforce implementations and manage end-to-end enterprise projects. You will foster client relationships and ensure successful implementation, with ownership of project documentation, testing, and delivery excellence.

The role emphasizes guiding technical design, monitoring development tasks, and maintaining high-quality outcomes while exceeding client expectations in a collaborative, hybrid work environment.

Responsibilities

• Project Plan Preparation & Ownership: Take full ownership of project planning and execution.
• Accountability for Project Delivery: Oversee end-to-end delivery, on time and within budget.
• Task Allocation: Assign tasks with clear roles and timelines.
• Risk & Issue Management: Identify risks and address issues proactively.
• Project Team Leadership: Lead teams across departments for smooth delivery.
• Documentation Creation: Produce essential docs like Project Plans and Status Reports.
• Development Task Monitoring: Support implementation of technical tasks.
• Solution Design Guidance: Advise on technical design to meet client needs.
• Technical Quality Assurance: Ensure design quality and best practices.
• Management Reporting: Regularly update management on status and risks.
• Change Management: Manage scope changes effectively.
• Project Handover: Ensure smooth handover to customer or support teams.
• Team Management: Mentor junior engagement managers.
• Internal Process Improvement: Drive Salesforce implementation best practices.

Job description

Job Description

Merkle is a global leader in digital transformation, specializing in Salesforce solutions. As part of the Merkle network, we support clients in driving exceptional customer experiences through scalable Salesforce implementations. With a forward-thinking, collaborative culture, we empower our team members to lead innovation in Salesforce-driven digital solutions.

Role Overview

Merkle is seeking a motivated and enthusiastic Salesforce Engagement Manager to join our team in Dublin. This role is ideal for someone who is excited to lead medium to large-scale Salesforce implementations. As an Engagement Manager, you will be responsible for managing end-to-end enterprise-level projects, fostering client relationships and ensuring that solutions are successfully implemented. You will also take ownership of project documentation, testing and ensure that internal and client expectations are consistently exceeded.

Main Responsibilities

• Project Plan Preparation & Ownership: Take full ownership of project planning, preparation and execution, ensuring deliverables meet client expectations and timelines.
• Accountability for Project Delivery: Oversee the end-to-end project delivery, ensuring that the project stays on track, within budget, meets quality standards and is delivered on time.
• Task Allocation: Effectively allocate tasks to the project team, ensuring clarity on roles, responsibilities and timelines.
• Risk & Issue Management: Identify potential risks and issues throughout the project lifecycle and manage them proactively to avoid project delays.
• Project Team Leadership: Lead and participate in project teams, coordinating the implementation of project deliverables and ensuring smooth collaboration across departments.
• Documentation Creation: Develop essential project documentation such as Project Plans, Status Reports, Risk Logs, etc., ensuring all project activities are tracked and communicated effectively.
• Development Task Monitoring: Assist in monitoring and supporting the delivery of development tasks, ensuring high-quality technical implementation in alignment with client requirements.
• Solution Design Guidance: Work closely with the delivery team to guide and advise on technical design and implementation, ensuring adherence to client requirements.
• Technical Quality Assurance: Ensure that good design principles and technical quality standards are followed throughout the project lifecycle.
• Management Reporting: Provide regular progress reports to management, offering insights into project status, risks and mitigation strategies.
• Change Management: Effectively manage changes in the project scope, ensuring smooth adaptation and alignment with the client’s evolving needs.
• Project Handover: Manage the handover of the project to the customer or support teams, ensuring clear communication and satisfaction.
• Team Management: Provide line management support to junior members of the Engagement Manager team, mentoring and coaching them in project management best practices.
• Internal Process Improvement: Lead internal initiatives to improve the methodology of Salesforce implementation, promoting the development of best practices across the team.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

#LI-Hybrid #LI-Merkle

Location: Dublin Brand: Merkle Time Type: Full time Contract Type: Permanent

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work