Senior Pharma Operations Scheduler & Team Lead

ManpowerGroup Ireland; Limerick; On-site; EUR 37,000 - 41,000; Full time

Job summary

Agilent Technologies in Limerick is seeking a Senior Pharmaceutical Operations Co-Ordinator. You will lead daily operations coordination, ensuring lab equipment maintenance is scheduled efficiently and service timelines met.

You will mentor a team of operations coordinators, manage vendor relationships, and drive improvements while ensuring GMP compliance and high customer service standards. This is an on-site, 12-month contract with an LTD option.

Qualifications

• Third-level qualification (science background a plus).
• Proven experience in pharmaceutical environments.
• Demonstrated leadership to manage and develop operational teams.
• Strong stakeholder management and problem-solving capabilities in fast-paced environments.
• Excellent communication and customer relationship management skills.
• Experience using SAP, SmartSheet, CMMS or similar systems.
• Solid understanding of GMP standards and lab operational procedures.

Responsibilities

• Lead and oversee daily pharmaceutical operations activities, ensuring seamless coordination of laboratory equipment maintenance and service schedules.
• Mentor and develop a team of operations coordinators, providing guidance, training, and support to ensure high performance and service excellence.
• Act as the primary operational liaison between customers, vendors, and internal stakeholders, ensuring effective communication and issue resolution.
• Oversee vendor management activities, including onsite service coordination, permit approvals, and ensuring service engineers comply with site and regulatory requirements.
• Drive operational efficiency by monitoring KPIs, service performance metrics, and ensuring maintenance and repair activities are completed within agreed SLAs with minimal disruption to laboratory operations.
• Chair and participate in operational review meetings, customer governance calls, and cross-functional stakeholder discussions.
• Lead customer asset management processes, ensuring accurate inventory control, documentation, and compliance within CMMS systems.
• Oversee the scheduling and coordination of inductions, ensuring all vendor documentation, RAMS, certifications, and compliance requirements are completed accurately.
• Manage escalations related to instrument downtime, repairs, and service delays, implementing proactive solutions to minimise operational impact.
• Coordinate the shipment, tracking, and return logistics of off-site instruments and equipment.
• Review and approve vendor service reports, ensuring accurate upload to CMMS platforms and timely closure of associated work orders.
• Ensure adherence to GMP, cleanroom protocols, PPE requirements, and all pharmaceutical regulatory and safety standards.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Customer relationship management

Scheduling

Education

Third-level qualification

Tools

SAP

SmartSheet

CMMS

Job description

Agilent Technologies in Limerick is seeking a Senior Pharmaceutical Operations Co-Ordinator. You will lead daily operations coordination, ensuring lab equipment maintenance is scheduled efficiently and service timelines met.

You will mentor a team of operations coordinators, manage vendor relationships, and drive improvements while ensuring GMP compliance and high customer service standards. This is an on-site, 12-month contract with an LTD option.