Scheduling Co-Ordinator - Carlow

ManpowerGroup Ireland; Carlow; On-site; EUR 71,635,000 - 89,544,000; Full time

Job summary

Agilent Technologies in Carlow, Ireland, is seeking a Scheduling Co-Ordinator to ensure efficient scheduling of service visits, high-quality customer support, and seamless collaboration with internal teams and third-party vendors.

You will coordinate lab equipment maintenance, act as the primary customer contact for scheduling queries, and manage documentation and service reports. This is an independent contractor role (LTD) with a 12-month initial term, based in Ireland.

Qualifications

• Must have a third-level qualification; science background is a plus.
• Excellent planning, problem-solving and multitasking abilities.
• Strong communication and customer service skills.
• Experience with scheduling tools (SAP, Smart Sheet preferred).

Responsibilities

• Coordinate service visits for laboratory equipment and maintenance.
• Be the Onsite contact for vendor hosting and permits; support service engineers.
• Serve as customer POC for scheduling queries and updates.
• Attend operational calls and manage high volumes of emails.
• Manage customer assets and inventory accuracy.
• Monitor performance metrics to ensure timely maintenance and minimal downtime.

Skills

Planning

Problem-solving

Multitasking

Communication

Scheduling tools

SAP

Smart Sheet

Education

Third-level qualification

Tools

SAP

Smart Sheet

Job description

Scheduling Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service? Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.

Location: Large Pharmaceutical Manufacturer in Carlow
Function: Operations Co-Ordinator
Reporting to: Enterprise Scheduling Supervisor
Family: Service Delivery / Administration / Customer Service
Pay Rate: €25 Per Hour
Type of contract: LTD (can work via Umbrella company)
Initial contract length: 12 months

Why This Role Matters

You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

What You'll Do

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications...)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

Why Agilent?

At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

Ready to take the next step in your career?

Apply now and help us deliver excellence in every interaction.

You would be working as an independent contractor so please apply only if you are currently in Ireland and have either EU Passport or Stamp 4.

For more information about this role kindly contact Aminat Ibrahim on [e-mail].