Senior Scheduling Coordinator

ManpowerGroup Ireland; Limerick; On-site; EUR 37,000 - 41,000; Full time

Job summary

Agilent Technologies in Limerick is seeking a Senior Pharmaceutical Operations Co-Ordinator. You will lead daily operations coordination, ensuring lab equipment maintenance is scheduled efficiently and service timelines met.

You will mentor a team of operations coordinators, manage vendor relationships, and drive improvements while ensuring GMP compliance and high customer service standards. This is an on-site, 12-month contract with an LTD option.

Qualifications

• Third-level qualification (science background a plus).
• Proven experience in pharmaceutical environments.
• Demonstrated leadership to manage and develop operational teams.
• Strong stakeholder management and problem-solving capabilities in fast-paced environments.
• Excellent communication and customer relationship management skills.
• Experience using SAP, SmartSheet, CMMS or similar systems.
• Solid understanding of GMP standards and lab operational procedures.

Responsibilities

• Lead and oversee daily pharmaceutical operations activities, ensuring seamless coordination of laboratory equipment maintenance and service schedules.
• Mentor and develop a team of operations coordinators, providing guidance, training, and support to ensure high performance and service excellence.
• Act as the primary operational liaison between customers, vendors, and internal stakeholders, ensuring effective communication and issue resolution.
• Oversee vendor management activities, including onsite service coordination, permit approvals, and ensuring service engineers comply with site and regulatory requirements.
• Drive operational efficiency by monitoring KPIs, service performance metrics, and ensuring maintenance and repair activities are completed within agreed SLAs with minimal disruption to laboratory operations.
• Chair and participate in operational review meetings, customer governance calls, and cross-functional stakeholder discussions.
• Lead customer asset management processes, ensuring accurate inventory control, documentation, and compliance within CMMS systems.
• Oversee the scheduling and coordination of inductions, ensuring all vendor documentation, RAMS, certifications, and compliance requirements are completed accurately.
• Manage escalations related to instrument downtime, repairs, and service delays, implementing proactive solutions to minimise operational impact.
• Coordinate the shipment, tracking, and return logistics of off-site instruments and equipment.
• Review and approve vendor service reports, ensuring accurate upload to CMMS platforms and timely closure of associated work orders.
• Ensure adherence to GMP, cleanroom protocols, PPE requirements, and all pharmaceutical regulatory and safety standards.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Customer relationship management

Scheduling

Education

Third-level qualification

Tools

SAP

SmartSheet

CMMS

Job description

Senior Pharmaceutical Operations Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service? Are you a senior scheduler with industry experience within pharmaceuticals who has also led a team?

The successful candidate must have proven experience within the Pharmaceutical industry managing teams.

Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.

• Location: On-site Limerick


• Function: Operations Co-Ordinator


• Pay Rate: €27 - €30 Per Hour


• Type of contract: LTD (can work via Umbrella company)


• Initial contract length: 12 months

Why This Role Matters

You will be the heartbeat of service delivery—ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

What You'll Do

• Lead and oversee daily pharmaceutical operations activities, ensuring seamless coordination of laboratory equipment maintenance and service schedules.


• Manage and mentor a team of operations coordinators, providing guidance, training, and support to ensure high performance and service excellence.


• Act as the primary operational liaison between customers, vendors, and internal stakeholders, ensuring effective communication and issue resolution.


• Oversee vendor management activities, including onsite service coordination, permit approvals, and ensuring service engineers comply with site and regulatory requirements.


• Drive operational efficiency by monitoring KPIs, service performance metrics, and ensuring maintenance and repair activities are completed within agreed SLAs with minimal disruption to laboratory operations.


• Chair and participate in operational review meetings, customer governance calls, and cross-functional stakeholder discussions.


• Lead customer asset management processes, ensuring accurate inventory control, documentation, and compliance within CMMS systems.


• Oversee the scheduling and coordination of inductions, ensuring all vendor documentation, RAMS, certifications, and compliance requirements are completed accurately.


• Manage escalations related to instrument downtime, repairs, and service delays, implementing proactive solutions to minimise operational impact.


• Coordinate the shipment, tracking, and return logistics of off-site instruments and equipment.


• Review and approve vendor service reports, ensuring accurate upload to CMMS platforms and timely closure of associated work orders.


• Ensure adherence to GMP, cleanroom protocols, PPE requirements, and all pharmaceutical regulatory and safety standards.

What You Bring

• Third-level qualification (science background a plus!).


• Proven experience within pharmaceutical environments.


• Demonstrated leadership experience with the ability to manage, mentor, and develop operational teams.


• Strong stakeholder management, planning, and problem-solving capabilities within fast-paced environments.


• Excellent communication and customer relationship management skills.


• Experience using operational and scheduling systems such as SAP, SmartSheet, CMMS, or similar platforms.


• Strong understanding of compliance, GMP standards, and laboratory operational procedures.

Why Agilent?

At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

Hiring conditions

You would be working as an independent contractor so please apply only if you are currently in Ireland and have either EU Passport or Stamp 4.