Senior Operations Director, Security & Life Safety Dublin

Convergint; Dublin; On-site; EUR 150,000 - 200,000; Full time

Job summary

Convergint is seeking an Operations Director IRL (Maternity Cover) based in Dublin to lead end-to-end operations, ensuring safety, quality and profitability across projects exceeding €25 million in revenue. You will collaborate across Sales, Engineering, Service and Finance to drive operational excellence and customer satisfaction.

The role is office-based with regular field visits and some overnight travel, requiring strong leadership, financial acumen and a proven track record in complex

Qualifications

• Bachelor’s degree in Engineering or related field or equivalent experience.
• Significant senior leadership experience in operations, project delivery, or service management within a technical or customer-focused environment.
• Experience managing complex customer relationships, contract delivery, and business growth.

Responsibilities

• Provide strategic leadership for all operational activities, ensuring projects are delivered safely, on time, within budget, and to customer expectations while achieving key operational and financial objectives.
• Champion the One Convergint Values & Beliefs by fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.
• Build and maintain strong customer relationships, ensuring exceptional service delivery and high levels of customer satisfaction.
• Provide overall governance of project and contract execution, including resource planning, subcontractor management, commercial performance, and operational risk.
• Lead, develop, and inspire high-performing operational teams through effective communication, coaching, succession planning, and performance management.
• Drive business performance through effective management of operational KPIs, productivity, profitability, budgets, cash flow, and DSO.
• Ensure accurate operational and financial reporting, maintaining robust governance, compliance, and internal controls.
• Champion the consistent adoption of Convergint's project execution and service delivery processes, driving standardisation, compliance, best practices, and continuous improvement.
• Foster collaboration across regions and functions to share best practices, improve operational consistency, and support sustainable business growth.
• Represent the business within the European Operations Excellence leadership group, building strong relationships with peers to drive strategic initiatives and operational excellence across the region.
• Perform other duties and responsibilities as required.

Skills

Leadership

Project management

Customer focus

Communication

Initiative

Adaptability

Financial acumen

Education

Bachelor's degree in engineering or related field

Job description

Convergint is seeking an Operations Director IRL (Maternity Cover) based in Dublin to lead end-to-end operations, ensuring safety, quality and profitability across projects exceeding €25 million in revenue. You will collaborate across Sales, Engineering, Service and Finance to drive operational excellence and customer satisfaction.

The role is office-based with regular field visits and some overnight travel, requiring strong leadership, financial acumen and a proven track record in complex