Senior Service Operations Manager – Fire & Life Safety

Wtech Fire Group; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company pension

Employee assistance program

Free or subsidised travel

On-site parking

Job summary

Ideal Fire is seeking a Service Operations Manager to own daily service operations, overseeing engineers, admin, scheduling, contracts and customer relations in a regulated life-safety environment. The role reports to the General Manager and runs Monday–Friday on-site in Ireland.

You will ensure planned maintenance and reactive callouts are delivered on time, while upholding safety, compliance and quality standards across all service activities.

Qualifications

• 3+ years' experience managing a service or operations function, including responsibility for a team.
• Demonstrable experience of service contracts, SLAs and compliance obligations.
• Experience of maintenance scheduling, resource planning or field service logistics.
• Strong organisational and time-management skills.
• Good understanding of regulatory and compliance requirements.
• Proficiency in Microsoft Office and operational software systems (e.g., ERP tools).
• Ability to prioritise work and manage challenging workload.
• Strong interpersonal and communication skills – Written and verbal.
• Excellent problem solving, time management, attention to detail, and reliability skills.

Responsibilities

• Plan, coordinate and supervise day-to-day service and operational activity, including engineer scheduling and callout response
• Ensure all service work is delivered on time, within budget, and to the required technical and certification standards
• Engineer utilisation and first-time-fix rates improved against an agreed baseline
• Manage service contracts and SLAs, including renewals, scope changes and warranty claims.
• Track service costs and budget performance and flag variances early.
• Resolve operational issues and escalations promptly to minimise disruption.
• Lead, develop and support the service team, setting clear expectations and managing performance.
• Plan resourcing, training and competency coverage so the team can meet contractual and regulatory obligations.
• Identify and lead improvement initiatives, working within group systems and standards rather than around them.
• Service procedures documented and operating consistently, in line with group standards.
• Maintain strong relationships with customers, protecting satisfaction, renewal and repeat business.
• Ensure compliance with health and safety standards, industry regulations, and internal policies.

Skills

Team management

Service contracts / SLAs

Maintenance scheduling

Time management

Regulatory compliance

ERP tools / MS Office

Prioritization

Communication

Problem solving

Tools

ERP tools

Microsoft Office

Job description

Ideal Fire is seeking a Service Operations Manager to own daily service operations, overseeing engineers, admin, scheduling, contracts and customer relations in a regulated life-safety environment. The role reports to the General Manager and runs Monday–Friday on-site in Ireland.

You will ensure planned maintenance and reactive callouts are delivered on time, while upholding safety, compliance and quality standards across all service activities.