Senior MSP Account Manager - Uncapped Commission + Car

BITS

Ireland

Hybrid

EUR 90,000 - 130,000

Full time

11 hours ago

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Benefits offered by this job

Uncapped commission

Car & fuel card

Collaborative environment

Job summary

BITS in Ireland is seeking a Senior Account Manager to lead a portfolio of ICT services for strategic clients. You will be the primary business contact, aligning MSP offerings with client objectives and working with technical teams to ensure service delivery and value.

You will conduct QBRs, manage renewals, identify upsell opportunities, and drive revenue growth while maintaining high satisfaction and retention.

Qualifications

5+ years IT account management experience in MSP or IT consulting.
Strong track record building and growing strategic B2B client relationships.
Experience with IT services: managed IT, cybersecurity, cloud, networking, and backup/DR.

Responsibilities

Serve as the primary relationship manager for a portfolio of key clients.
Align MSP offerings to clients' business needs and objectives.
Drive account growth via strategic upselling and cross-selling.
Identify and pursue sales leads and manage them through the sales cycle to contracts.
Prepare and deliver QBRs and IT roadmaps to stakeholders.
Collaborate with engineering, helpdesk, and finance to ensure service delivery.
Manage renewals and expansions of contracts and service agreements.
Monitor satisfaction and address issues to maintain retention.
Stay current with industry trends to offer innovative solutions.
Meet or exceed sales quotas and KPIs and forecast pipelines.