Strategic MSP Account Manager

Innovate; Gorey; Remote; EUR 60,000 - 90,000; Full time

Job summary

INNOVATE in Ireland seeks a Sales Account Manager to own the commercial relationship and growth of a defined MSP client portfolio. You will be the primary contact for revenue retention, growth, and client satisfaction across SME to mid-market accounts.

You will translate client priorities into expanded services, feed market insight into INNOVATE's strategic roadmap, and drive upsell opportunities across cloud, security, and networking. This role reports to the Senior SAM.

Qualifications

• 3+ years in a SalesAccount Management role within an IT MSP.
• Hands-on experience selling across: Microsoft Azure and Microsoft 365; on-premise server hardware and virtualisation; networking; cyber security solutions.
• Proven record of account growth and retention within a recurring-revenue environment.
• Strong commercial and negotiation skills.
• Well-organised, CRM-driven approach to managing accounts and pipeline.

Responsibilities

• Own the commercial relationship and growth of a defined portfolio of MSP clients (SME / mid-market), acting as the primary commercial and relationship contact.
• Be accountable for revenue retention and growth across the portfolio thus protecting recurring revenue and proactively expanding it.
• Develop and sustain trusted-advisor relationships with both IT and business stakeholders, up to and including senior decision-makers.
• Understand each client's business, priorities and strategic roadmap deeply enough to anticipate needs and identify where INNOVATE can support them with new or expanded services.
• Feed client and market insight back into INNOVATE to help shape and inform INNOVATE's strategic roadmap and service development.
• Proactively identify and convert upsell and cross-sell opportunities across INNOVATE's solution set, including cloud, infrastructure, networking, security and compliance-aligned services.
• Own and maintain an accurate pipeline at all times, ensuring value, probability and expected close dates are consistently current and forecast with discipline.
• Prepare and lead proposals, renewals and Quarterly Business Reviews (QBRs) that demonstrate value and reinforce the client relationship.
• Work closely with technical, service delivery and procurement teams to ensure solutions are deliverable and client expectations are met.
• While the portfolio is the priority, new business development is encouraged and new opportunities count towards target achievement.

Skills

Account management

Sales & negotiation

Client relationship

CRM proficiency

Tools

CRM system

Microsoft Azure

Microsoft 365

Networking basics

Job description

INNOVATE in Ireland seeks a Sales Account Manager to own the commercial relationship and growth of a defined MSP client portfolio. You will be the primary contact for revenue retention, growth, and client satisfaction across SME to mid-market accounts.

You will translate client priorities into expanded services, feed market insight into INNOVATE's strategic roadmap, and drive upsell opportunities across cloud, security, and networking. This role reports to the Senior SAM.