Senior Account Manager – Managed Services Provider

BITS; Ireland; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Uncapped commission

Car & fuel card

Collaborative environment

Job summary

BITS in Ireland is seeking a Senior Account Manager to lead a portfolio of ICT services for strategic clients. You will be the primary business contact, aligning MSP offerings with client objectives and working with technical teams to ensure service delivery and value.

You will conduct QBRs, manage renewals, identify upsell opportunities, and drive revenue growth while maintaining high satisfaction and retention.

Qualifications

• 5+ years IT account management experience in MSP or IT consulting.
• Strong track record building and growing strategic B2B client relationships.
• Experience with IT services: managed IT, cybersecurity, cloud, networking, and backup/DR.

Responsibilities

• Serve as the primary relationship manager for a portfolio of key clients.
• Align MSP offerings to clients' business needs and objectives.
• Drive account growth via strategic upselling and cross-selling.
• Identify and pursue sales leads and manage them through the sales cycle to contracts.
• Prepare and deliver QBRs and IT roadmaps to stakeholders.
• Collaborate with engineering, helpdesk, and finance to ensure service delivery.
• Manage renewals and expansions of contracts and service agreements.
• Monitor satisfaction and address issues to maintain retention.
• Stay current with industry trends to offer innovative solutions.
• Meet or exceed sales quotas and KPIs and forecast pipelines.

Skills

Account management

Client relationships

Strategic selling

Negotiation

Communication

Education

Bachelor's in IT/Business

Tools

AutoTask

CRM software

Job description

Senior Account Manager – Managed Services Provider

Position Summary:

We are seeking an experienced and driven Senior Account Manager who acts as the primary business contact for a portfolio of clients, helping them align their IT services with their business objectives. Working closely with our technical teams to ensure service delivery meets expectations, conduct QBRs, manage contract renewals, identify upsell and cross-sell opportunities, and maintain high levels of customer satisfaction and retention while ensuring profitability. It’s a target driven role with new business objectives included.

The ideal candidate will have a strong background in ICT services and solutions, particularly in areas such as cybersecurity, AI and Automation, Compliance and Governance, cloud computing, VoIP, infrastructure management, and help desk services. You will play a critical role in maintaining strong client relationships and delivering value through strategic account planning and consultative selling.

Key responsibilities:

• Serve as the primary relationship manager for a portfolio of key clients.
• Develop a deep understanding of clients’ business needs and align MSP offerings (e.g., managed security and services, cloud services, disaster recovery, general IT support, infrastructure) to meet their objectives.
• Drive account growth through strategic upselling and cross-selling of services and solutions.
• Identify and pursue sales leads, managing them through the sales cycle to secure new contracts.
• Prepare and deliver QBRs (Quarterly Business Reviews) and strategic IT roadmaps to key stakeholders.
• Collaborate with internal teams (e.g., engineering, helpdesk, finance) to ensure successful service delivery and issue resolution.
• Manage the renewal and expansion process for contracts and service agreements.
• Monitor customer satisfaction, proactively address issues, and ensure high levels of retention and loyalty.
• Stay current with industry trends and emerging technologies to provide innovative solutions and insights to clients.
• Meet or exceed assigned sales quotas and KPIs, including revenue growth and client retention metrics.
• Utilize internal systems to manage pipelines, forecast sales, and track activities.
• Qualifications required:
  • 5+ years of experience in IT account management, preferably within a Managed Services Provider or IT consulting environment.
  • Proven track record of building and growing strategic B2B client relationships.
  • Strong knowledge of IT services, including but not limited to:
    • Managed IT & Helpdesk Support Services
    • Cybersecurity (firewalls, endpoint protection, SOC)
    • Cloud solutions (Azure, Microsoft 365)
    • Networking and infrastructure
    • Backup and disaster recovery
    • Teams Voice
  • Exceptional communication, presentation, and negotiation skills.
  • Comfortable engaging with C-level executives, technical stakeholders, and procurement teams.
  • Experience working within SLA-driven environments.
  • Strong organizational and time management skills; self-starter attitude.
  • Proficiency in PSA/CRM and account planning tools (e.g., AutoTask).

Benefits include:

• Competitive salary + uncapped commission structure
• Car and fuel card provided
• Collaborative, fast-paced team environment