Senior IT Engineer – Managed Services (L3, Dublin)

Presidio; Ireland; On-site; EUR 65,000 - 90,000; Full time

Job summary

Presidio in Dublin seeks an L3 IT Engineer to join our enterprise IT team. You will deliver Level 3 support for local users, install and troubleshoot software and hardware, and manage M365, Azure, and VDI environments while collaborating with vendors to resolve complex network issues.

You will drive security, backups, and inventories, provide on‑site support as needed, and ensure SLA compliance while expanding expertise in Ergo products and related technologies.

Qualifications

• Experience with Microsoft environments including management of M365 (Teams, Exchange, One Drive).
• Experience with Azure security components MFA/conditional access policy.
• Experience with Mobile Device Management (MDM) and Intune configuration policies.
• Strong knowledge of Active Directory, DNS, and Group Policy.
• Experience with Windows Server administration (2016/2019/2022).
• Experience with virtualization (VMware/Hyper‑V) and Citrix.

Responsibilities

• Provide Level 3 IT support to local users.
• Install, configure and troubleshoot IT software and hardware.
• Perform routine security checks, backups, and report status.
• Collaborate with technical staff to ensure system connectivity.
• Work with vendors to resolve complex network problems.
• Offer on‑site support as required and manage support tickets to resolution.
• Ensure adherence to SLA in ticket handling.
• Develop knowledge of Ergo products and related solutions.
• Record inventories, licensing, and access control; maintain security.

Skills

M365 management

Azure MFA / conditional access

Intune configuration

Active Directory

VMware/Hyper‑V

Citrix

Azure Administration

Defender for Endpoint

Tools

VMware

Hyper‑V

Citrix

Intune

SCCM

PowerShell

Job description

Presidio in Dublin seeks an L3 IT Engineer to join our enterprise IT team. You will deliver Level 3 support for local users, install and troubleshoot software and hardware, and manage M365, Azure, and VDI environments while collaborating with vendors to resolve complex network issues.

You will drive security, backups, and inventories, provide on‑site support as needed, and ensure SLA compliance while expanding expertise in Ergo products and related technologies.