First‑Line IT Support Specialist | Service Desk

Presidio; Ireland; On-site; EUR 32,000 - 42,000; Full time

Job summary

Presidio in Ireland is seeking a Service Desk Analyst to provide first-line IT support, manage tickets, and ensure timely, professional resolution from our Presidio office. You will work with Microsoft OS, MS Office 365, and security software to support clients.

You will develop knowledge of Ergo products, adhere to SLAs, and collaborate with stakeholders to deliver high-quality support, with potential shift work as required. Strong troubleshooting and communication skills are essential.

Qualifications

• Experience with Microsoft OS, Office 365 and Microsoft applications.
• Knowledge of anti-virus/spyware/malware protection.
• Networking knowledge TCP/IP, switching and firewalling.
• Ability to follow industry-standard troubleshooting procedures.
• IT qualifications desirable; accreditation is a plus.

Responsibilities

• Own and manage all allocated support tickets, ensuring prompt, professional resolution.
• Adhere to SLAs when handling customer tickets and calls.
• Install, configure, and troubleshoot IT software and hardware.
• Flag anomalies and trigger escalation when needed.
• Maintain knowledge of products, services, and solutions.
• Perform routine security checks and backups with status reports.
• Collaborate with stakeholders to deliver high-quality technical support.

Skills

Microsoft OS

Office 365

Microsoft Apps

Security software

Networking TCP/IP

Firewalling

Troubleshooting

Education

IT qualifications

Industry accreditation (Microsoft/Cisco/Citrix/HP)

Job description

Presidio in Ireland is seeking a Service Desk Analyst to provide first-line IT support, manage tickets, and ensure timely, professional resolution from our Presidio office. You will work with Microsoft OS, MS Office 365, and security software to support clients.

You will develop knowledge of Ergo products, adhere to SLAs, and collaborate with stakeholders to deliver high-quality support, with potential shift work as required. Strong troubleshooting and communication skills are essential.