Senior IT Engineer, Managed Services (L3) | Azure & M365

Presidio; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Presidio in Dublin is seeking an L3 IT Engineer to join a permanent team delivering high-level support for Enterprise clients. You will work with a deep technical stack including M365, VMware, Azure and VDI, providing Level 3 IT support to local users and resolving complex issues.

The role emphasizes ownership of tickets, adherence to SLA, collaboration with vendors, and ongoing technical development across Microsoft environments, security components, and hybrid/integrated IT infrastructure.

Qualifications

• Experience supporting Microsoft 365, Exchange, and Teams.
• Strong knowledge of Azure security components and conditional access.
• Hands-on experience with AD DS, DNS, backups, and hybrid environments.

Responsibilities

• Provide Level 3 IT support to local users
• Installing, configuring and troubleshooting of IT related software and hardware.
• Perform routine day to day system security checks and backups and produce status reports.
• Work with other technical staff to ensure connectivity and compatibility between systems.
• Work with vendors/partners to resolve complex network problems.
• Provide extended on-site support to varied customers, as and when required.
• Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Ensure strict adherence to SLA when dealing with customer tickets/calls.
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
• Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
• Provide technical training to customers when a new user or systems is implemented and is requested.

Skills

M365

Azure

VMware

VDI

Intune

Active Directory

DNS

Backup & Recovery

Security

Tools

VMware

Hyper-V

Citrix

SCCM

Defender for Endpoint

PowerShell

Intune

Job description

Presidio in Dublin is seeking an L3 IT Engineer to join a permanent team delivering high-level support for Enterprise clients. You will work with a deep technical stack including M365, VMware, Azure and VDI, providing Level 3 IT support to local users and resolving complex issues.

The role emphasizes ownership of tickets, adherence to SLA, collaboration with vendors, and ongoing technical development across Microsoft environments, security components, and hybrid/integrated IT infrastructure.