Service Desk Analyst - Elevate IT Support (12-Month Contract)

Presidio, Inc; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Presidio, Dublin-based, is seeking a Service Desk Analyst on a 12-month contract to own and manage IT support tickets with a focus on Microsoft OS, Office 365, and security software. The role demands strong networking and troubleshooting skills, with potential shift requirements.

You will provide first-line IT support to clients, installing and configuring software, and maintaining security checks and backups, while collaborating with stakeholders to deliver high-quality technical support.

Qualifications

• Experience with Microsoft Operating Systems.
• Experience with MS Office 365.
• Experience with Microsoft Applications.
• Experience with anti-virus/spyware/malware applications.
• Networking – TCP/IP – Switching – Fire walling.
• Industry standard troubleshooting procedures.
• Relevant certifications desired – Microsoft, Cisco, Citrix, and HP.

Responsibilities

• Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Ensure strict adherence to SLAs when dealing with customer tickets/calls.
• Installing, configuring, and troubleshooting of IT related software and hardware.
• Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures.
• Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.

Skills

Microsoft OS

MS Office 365

Microsoft Apps

Security software

TCP/IP networking

Firewalling

Troubleshooting

Certifications

Job description

Presidio, Dublin-based, is seeking a Service Desk Analyst on a 12-month contract to own and manage IT support tickets with a focus on Microsoft OS, Office 365, and security software. The role demands strong networking and troubleshooting skills, with potential shift requirements.

You will provide first-line IT support to clients, installing and configuring software, and maintaining security checks and backups, while collaborating with stakeholders to deliver high-quality technical support.