Senior Engineer, Managed Services

Presidio; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Presidio in Dublin is seeking an L3 IT Engineer to join a permanent team delivering high-level support for Enterprise clients. You will work with a deep technical stack including M365, VMware, Azure and VDI, providing Level 3 IT support to local users and resolving complex issues.

The role emphasizes ownership of tickets, adherence to SLA, collaboration with vendors, and ongoing technical development across Microsoft environments, security components, and hybrid/integrated IT infrastructure.

Qualifications

• Experience supporting Microsoft 365, Exchange, and Teams.
• Strong knowledge of Azure security components and conditional access.
• Hands-on experience with AD DS, DNS, backups, and hybrid environments.

Responsibilities

• Provide Level 3 IT support to local users
• Installing, configuring and troubleshooting of IT related software and hardware.
• Perform routine day to day system security checks and backups and produce status reports.
• Work with other technical staff to ensure connectivity and compatibility between systems.
• Work with vendors/partners to resolve complex network problems.
• Provide extended on-site support to varied customers, as and when required.
• Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Ensure strict adherence to SLA when dealing with customer tickets/calls.
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
• Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
• Provide technical training to customers when a new user or systems is implemented and is requested.

Skills

M365

Azure

VMware

VDI

Intune

Active Directory

DNS

Backup & Recovery

Security

Tools

VMware

Hyper-V

Citrix

SCCM

Defender for Endpoint

PowerShell

Intune

Job description

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio are seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.

Responsibilities:

• Provide Level 3 IT support to local users
• Installing, configuring and troubleshooting of IT related software and hardware.
• Perform routine day to day system security checks and backups and produce status reports.
• Work with other technical staff to ensure connectivity and compatibility between systems.
• Work with vendors/partners to resolve complex network problems.
• Provide extended on-site support to varied customers, as and when required.
• Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Ensure strict adherence to SLA when dealing with customer tickets/calls.
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
• Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
• Provide technical training to customers when a new user or systems is implemented and is requested.

Experience:

A good knowledge of and experience working with Microsoft environments including:

• Management of M365 (supporting Teams, Exchange, One Drive etc.)
• Management of Azure security components MFA/conditional access policy
• Supporting and setting up Mobile Devices (MDM)
• Experience with working with Intune configuration policies
• Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
• Good understanding of backup and restoration methods
• Windows 11 configuration, operation and management
• Windows Server 2016/2019/2022/2025 administration and maintenance
• Virtualisation (VMWare or Hyper-V)
• Citrix Support or Administration
• Professional certifications an advantage
• Good understanding of email filtering configuration and principals
• Experience with hybrid-Exchange environments
• Experience with hybrid Active Directory/Entra environments for both user and computer accounts an advantage
• Experience with SCCM regarding application, PatchMyPC, updates, and task sequence image based build deployments
• Experience with Defender for Endpoint configuration for both workstations and servers
• Experience with Dell VxRail, PowerStores, PowerProtect Backup & PowerProtect Cyber Recovery and advantage
• Experience with Commvault Metallic
• Understanding on Sentinel, Data Collection rules
• Experience with Disaster Recover/Cyber Recovery

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.