Senior Hybrid Technical Services Engineer — Dublin

MongoDB; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

MongoDB is seeking a Technical Services Engineer in Dublin to advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, and cloud platforms. This hybrid Dublin office role involves supporting customers, leading investigations, and collaborating with Product Management and Engineering to improve tools, docs, and training.

Join a forward‑looking team with strong Linux systems expertise, scripting ability, and a passion for solving hard problems in a fast‑growing data

Qualifications

• 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field.
• Experience running complex, mission‑critical production database systems.
• Strong Linux and systems engineering skills including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting.
• Understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
• Ability to read code and write basic scripts in Python, Java, JavaScript, Go, C++, or Ruby.

Responsibilities

• Troubleshoot complex issues and run MongoDB workloads with confidence.
• Lead investigations from diagnosis to resolution with clear, actionable guidance.
• Advocate for customers and improve MongoDB Build tools, documentation, and training.
• Mentor peers and raise technical excellence.

Skills

Technical support experience

Systems engineering

DB administration

SRE

Customer communication

Tools

Linux

Kubernetes

Containers

MongoDB Atlas

Job description

MongoDB is seeking a Technical Services Engineer in Dublin to advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, and cloud platforms. This hybrid Dublin office role involves supporting customers, leading investigations, and collaborating with Product Management and Engineering to improve tools, docs, and training.

Join a forward‑looking team with strong Linux systems expertise, scripting ability, and a passion for solving hard problems in a fast‑growing data