Technical Services Engineer

MongoDB; Dublin; On-site; EUR 50,000 - 75,000; Full time

Job summary

MongoDB is seeking a Technical Services Engineer in Dublin. The engineer will work with customers to solve complex problems related to the MongoDB ecosystem. Ideal candidates will have strong skills in systems administration and database management. The role involves advocating for customers, collaborating with product teams, and providing weekend coverage. Strong communication and problem-solving skills are essential. MongoDB offers a supportive environment for those with disabilities and promotes equal opportunity employment.

Qualifications

• Strong technical experience in systems administration, distributed systems, and network administration.
• Experience with large-scale production environments including AWS or Azure is preferred.
• Excellent communication skills and a desire to help customers.

Responsibilities

• Advise customers and solve complex MongoDB problems.
• Provide weekend coverage once fully ramped.
• Work alongside top customers to resolve architecture and performance challenges.

Skills

Systems administration

Distributed systems

Network Administration

Database architecture and administration

Application Architecture

Data architecture and design

Performance tuning and benchmarking

Java

Python

C++

Javascript

Job description

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed.

Once considered ramped, they will transition to a permanent (Sunday to Thursday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is a leading database company that empowers customers to innovate at the speed of the market.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.