Associate TSE II

MongoDB; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

MongoDB Technical Services engineers based in Dublin bring exceptional problem solving and customer service to advise customers and solve complex MongoDB problems across the ecosystem, including Atlas and Cloud Manager. This hybrid Dublin-based role requires deep MongoDB expertise, collaboration with product teams, and a passion for helping customers succeed with MongoDB.

You’ll tackle architecture, performance, recovery, security and related challenges, becoming the go-to resource for customers

Qualifications

• Candidates should be self-taught, insatiably curious, and multi-faceted.
• Strong technical experience in one or more areas listed (systems administration, distributed systems, network administration, database architecture).
• Comfort with troubleshooting and diagnosing complex MongoDB environments.

Responsibilities

• You’ll work with largest customers, solving architecture, performance, recovery, security challenges.
• Serve as an expert on best practices for MongoDB at scale and advocate for customer needs.
• Collaborate with product management and development teams and contribute to internal tools for performance benchmarking and diagnostics.

Skills

Excellent communication

Diagnostics

Calm under pressure

Learning agility

Teamwork

Customer focus

Tools

Java

Python

Ruby

C

C++

C#

JavaScript

Node.js

Go

PHP

Perl

Job description

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem – database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges – resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs – interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self‑taught, insatiably curious, and multi‑faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large‑scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud‑based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real‑time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

MongoDB is an equal opportunities employer.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.