Luxury Boutique Hotel Front Desk Lead - Flexible Scheduling

The Alex Hotel; Leinster; On-site; EUR 29,000 - 31,000; Full time

Benefits offered by this job

Bike to work scheme

Employee discount

On-site parking

Job summary

The Alex Hotel in Ireland is seeking a friendly receptionist to warmly welcome guests, assist with check-in/out, and provide information about services and local attractions.

You will handle calls and emails, maintain a tidy lobby, and work with Opera hotel software to ensure smooth guest experiences.

This full-time, on-site role offers competitive pay and benefits, with opportunities to develop within our Dublin hospitality network.

Qualifications

• Experience in customer service within hospitality preferred.
• Ability to greet guests warmly and handle inquiries professionally.
• Immaculate personal presentation and friendly, professional demeanour.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Handle check-in and check-out processes efficiently and accurately.
• Assist guests with inquiries and local information, and resolve issues promptly.
• Manage incoming calls and emails, directing to appropriate departments.
• Maintain a tidy and welcoming reception area reflecting high hotel standards.

Skills

Customer service

Guest relations

Professional demeanor

Tools

Opera

Job description

The Alex Hotel in Ireland is seeking a friendly receptionist to warmly welcome guests, assist with check-in/out, and provide information about services and local attractions.

You will handle calls and emails, maintain a tidy lobby, and work with Opera hotel software to ensure smooth guest experiences.

This full-time, on-site role offers competitive pay and benefits, with opportunities to develop within our Dublin hospitality network.